Job description

RapidAI is the global leader in using AI to combat life-threatening vascular and neurovascular conditions. RapidAI is empowering physicians to make faster decisions for better patient outcomes, leading the next evolution of clinical decision-making and patient workflow. Based on intelligence gained from over 10 million scans in more than 2,000 hospitals in over 60 countries, the Rapid® platform transforms care coordination, offering care teams a level of patient visibility never before possible. RapidAI – where AI meets patient care.

This contract opportunity is ideal for individuals looking to build expertise in SaaS implementation, project management, and customer success within a high-impact, fast-paced environment.

This role is a contract position with an expected duration of five months.

What you will do:

Customer Follow-Ups & Task Management:

Proactively follow up with customers to ensure they complete their required actions to keep projects moving forward.

Track customer dependencies and document status updates in the project management system.

Escalate unresponsive customers to senior Implementation Managers when necessary.

Scheduling & Coordination:

Schedule meetings between customers and internal teams as needed.

Coordinate availability for technical resources and ensure all required stakeholders are present.

Send meeting reminders and follow-up emails with action items.

Documentation & Administrative Support:

Maintain accurate and up-to-date records in project tracking tools (e.g., Asana, Salesforce, Jira, etc.).

Document customer progress, challenges, and blockers in shared project workspaces and communicate to stakeholders appropriately.

Assist in preparing customer-facing documentation, status updates, summary reports and executive presentations.

Internal Team Support:

Assist Implementation Managers by handling routine project management tasks, freeing them up for high-value customer engagements.

Support tracking of project milestones and internal reporting.

Help identify common delays or roadblocks and suggest ways to improve efficiency.

Process Execution & Light Technical Coordination:

Ensure standard implementation workflows are being followed and properly documented.

Work with technical teams to confirm deployment readiness and ensure all prerequisites are met.

Assist in tracking software installations, configurations, and dependencies (no direct hands-on technical work required).

What you bring:

1-3 years of experience in customer support, project coordination, professional services, or a related field.

Strong organizational skills and ability to manage multiple customer interactions simultaneously.

Excellent written and verbal communication skills.

Experience with project management tools (Asana, Salesforce, Google products, Microsoft products, Calendly, etc.) is a plus.

Familiarity with software implementation projects or enterprise SaaS solutions is preferred.

Ability to work independently while escalating critical issues to senior team members when needed.

Ideal Candidate Profile:

Highly detail-oriented and proactive in keeping projects on track.

Comfortable following up with customers persistently but professionally.

Able to work in a fast-paced environment and quickly adapt to shifting priorities.

Looking to gain experience in professional services, software implementation, or project management.

Compensation - The salary range target for the role described in this job description is $6000 per month. Final offer amounts depend on multiple factors including but not limited to candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please review our CPRA policies here.

For more information on the information we collect about our applicants and how we use it, see our CPRA Privacy Notice here.

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