Job description

About the role

We are looking for an experienced and dynamic Manager of Customer Success to lead our customer success team. The ideal candidate will be responsible for ensuring the overall success and satisfaction of our clients while driving the growth and retention of our customer base.

Responsibilities

Lead and manage the customer success team to ensure the delivery of exceptional service and support to our clients.
Develop and implement customer success strategies and processes to drive customer satisfaction, retention, and upsell opportunities.
Build strong relationships with key clients, understanding their needs and challenges, and acting as their advocate within the company.
Analyze customer data and feedback to identify trends, insights, and opportunities for improvement in the customer experience.
Collaborate with sales, marketing, and product teams to ensure a seamless customer journey and drive product adoption and usage.
Monitor key performance metrics such as customer satisfaction, retention rates, and upsell revenue, and take proactive measures to address any issues.

Qualifications

A minimum of 5 years of experience in a customer success position, with a proven track record of managing and growing customer accounts.
Strong leadership and people management skills with the ability to motivate and develop a high-performing team.
Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams.
In-depth knowledge of customer success best practices, including customer lifecycle management and retention strategies.
Proven experience in developing and implementing customer success processes and strategies.
Analytical mindset with the ability to interpret data and derive actionable insights to improve the overall customer experience.
Advanced proficiency in Spanish, both written and spoken

Benefits

Well-funded and proven startup with large ambitions and competitive salaries.
Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
Open communication with management and company leadership
Small, dynamic teams = massive impact
100% Remote Work (You choose where to work from)
500 USD a year for you to invest in learning.
2 Family days
5 sick days fully covered for you to rest and recover without impacting your income.
1 full day for you to celebrate your birthday
60% discount on Colsanitas Pre-Paid Medicine for you and everyone around you (Colombia Only)

Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

If you are a passionate leader with a customer-centric mindset and are ready to join a dynamic team, we eagerly await your application!

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