Job description

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SYF’s related companies;
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the recruitment agency through which you contacted SYF, if applicable; and
as required by law or for the purposes of obtaining professional advice in relation to your application.

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Job Description:

Qualifications

Completed at least 2nd year in College or 2-year Associate course (72 units) – 2 years
Excellent English Verbal and written Communication Skills
Excellent Spanish Verbal and written Communication Skills with at least Level 5 proficiency
At least 6 months BPO/Call Center experience
Willing to work on shifting schedule, mostly at night.
Has a Minimum Wired Internet Connection of 30 MBPS
Amenable to work in a shifting schedule.
Amenable to work in a hybrid set-up during training and pre-dominant Work from home after training.

Required Competencies

Ability and willingness to recognize, deliver on card service sales opportunities
Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
Must have knowledge on basic Computer skills.
Professional Phone etiquettes and ability to work with a Team

Duties and Responsibilities

Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
Handle calls from retail partners/customers concerning referred credit applications
Strictly adhere to all compliance, regulatory and internal business procedures
Provide exceptional level of customer interaction
Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics
Make outbound calls/verify transactions on accounts which have been identified as suspicious
Participate on various teams as necessary.

Job Family Group:

Fraud Operations

Required profile