Veteran Service Representative (Remote in Wisconsin/Michigan)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

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**Wisconsin and Michigan residents only eligible to apply**

JOB SUMMARY

The Veteran Service Representative is responsible for coordinating incoming Veteran Affairs (VA) Community Care Network (CCN) Authorizations, verifying Veteran coverage, and securing VA CCN authorization for services to be rendered. This individual assures accurate and timely entry into the organization for the purpose of Veteran referral and authorization for services. The Veteran Service Representative gathers and correctly analyzes multiple pieces of data to accurately process authorization while providing excellent service to Veterans, providers, external facilities, and the organization.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: None

Preferred/Optional: Successful completion of post-secondary courses in Medical Terminology and Diagnosis and CPT Coding, and Anatomy & Physiology. Graduate of a Medical Assistant, Health Unit Coordinator, or Health Care Business Service program.

EXPERIENCE 

Minimum Required: Two years’ experience in a medical business office or healthcare setting involving customer service or patient-facing responsibilities, or equivalent experience.

Preferred/Optional: None

CERTIFICATIONS/LICENSES 

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

**Wisconsin and Michigan residents only eligible to apply**

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare.  Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.  This is a condition of employment.  Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.