Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE

ComPsych ® Corporation is the world’s largest provider of mental health services and GuidanceResources ® for life . Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources ® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

The Guidance Consultant position provides a great professional opportunity for Master's level clinicians. Our GuidanceResources Unit telephonically assists thousands of callers each week, providing personalized guidance on issues regarding behavioral and emotional health, family, wellness, or other personal matters. Guidance Consultants conduct a holistic consultation and provide access to all the resources that meet the client's needs. Given the diversity of our clients, the variety of issues they face, and the number of requests for assistance we receive, this is a unique opportunity to use your clinical expertise!

Primary Responsibilities

• Conducts a comprehensive telephonic clinical intake and assessment.
• Provides crisis stabilization to clients as needed
• Maintains complete and accurate documentation of cases within our clinical database
• Demonstrates a comprehensive understanding of the product portfolio (including EAP, managed care, and work-life programs)
• Identifies appropriate resources for clients' presenting issues
• Educates clients about services, eligibility and referral processes with a positive and professional approach
• Educates network providers regarding ComPsych procedures
• Demonstrates ComPsych's strong client focus and promise to over-deliver on customer expectations
• Other duties as assigned
  
  

Job Qualifications

• Minimum of Bachelor's in Counseling, Psychology, Social Work, or a Behavioral Heath field.
• Superior active listening skills and a demonstrated ability to be empathetic to all client concerns
• Outstanding customer service skills
• Clinical assessment experience in the following areas: mental health, chemical dependency and crisis stabilization
• Sound clinical judgment and critical thinking skills in order to resolve client issues effectively
• Experience working with clients in crisis
• Strong attention to detail and ability to multi-task
• Excellent organizational skills, highly self-motivated, and dependable
• Stable work history required
• Intermediate computer skills
  
  

Benefits And Perks

EEO

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.