Job description

About the role;

As a Dynamics NAV/BC Support Consultant you will be expected to provide support to customers and internal colleagues for a range of Microsoft Dynamics NAV/BC Products including third-party add-ons.

To be successful in this role you must have a good knowledge of the NAV/BC system and associated ISV’s preferably in a support capacity. In this role you will also be expected to support with short implementations of add-ons such as Jet and Continia, so a previous background delivering this within a Microsoft Partner would be preferred.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all seven Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘2024 UK’s Best Workplaces in Tech’ list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Responding to and resolving NAV/BC support queries via telephone, email and remote access
Responding to telephone calls or emails from customers on the support helpdesk to work towards resolving cases
Call management and prioritisation, ensuring service level agreements (SLA’s) are met
Problem analysis and data investigation
Attendance at handover meetings with the project team to assist with a smooth transition to support
Keeping up to date with latest software
Promoting continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business
Work in a hybrid capacity to deliver consultancy in ISV Installs for Jet/Continia
Able to project manage and deliver CaaS Wave Releases as per the Microsoft schedule
You will also be expected to carry out any reasonable duties which may be requested from time-to-time
Always work in accordance with legislative requirements and company policy and procedures

Knowledge, Skills & Experience;

MB-800 certification would be a distinct advantage
Accounting qualifications or background preferred
Microsoft Partner experience is preferred
Good experience working on Microsoft Dynamics NAV/BC is essential
Implementation experience of Jet and Continia is preferred
Experience of Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler or/and Zetadocs
Experience with remote access software and associated technologies essential
Customer and service focused
Excellent telephone manner
Good attention to detail and analytical skills with a confident pro-active approach to work
Ability to determine root cause, propose solutions and make preventative suggestions to deliver outcomes
Excellent verbal & written communication skills
Knowledge of Microsoft SQL Server and Maintenance plans

Benefits;