Job description

TechOps Specialist

Team: Technology

Prolific

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models.

The Role

TechOps at Prolific isn’t a traditional IT team; we’re lean, agile and engineering-driven. We don’t just maintain systems - we solve problems before they happen, automate relentlessly, and build solutions that help Prolificos do their best work. From internal infrastructure to tooling, security to automation, we take a proactive, hands-on approach to be an enabler for teams, making sure they have everything they need to move fast, make an impact and help Prolific scale.

As a TechOps Specialist, you’ll be responsible for making sure everyone has the tools, technology and support they need to do their best work, whilst supporting the wider company in growing and scaling our team across the UK and US.

You’ll handle onboarding and offboarding, provide direct technical support to our growing team of Prolificos, manage our fleet of macOS devices and our growing software stack, get involved in projects and initiatives across the company and much more.

You’ll play a key role in the maintenance and security of the tools and applications our Prolificos depend on every single day, and make sure we remain compliant with the highest information security standards in everything we do. And as an early member of a growing team, you’ll be vital in supporting the growth of TechOps at Prolific as we continue to scale.

What you'll be doing

Provide direct technical support to solve technical problems for everyone at Prolific.
You’ll set up new joiners with all of the accounts and systems they need for their first day, and run onboarding sessions to guide them through getting familiar with and using our internal tooling.
Work within the TechOps team to implement solutions to technical problems and automate manual processes, enhancing the technical capabilities of the team.
Write and develop documentation to support the work we’re doing and the processes we’re building.
Managing the onboarding and offboarding of SaaS products, and own access controls for our systems on a daily basis.
Support on wider company initiatives like the achievement of security certifications and enabling the company to scale at pace without technical blockers.
You’ll support supplier management, understanding how our suppliers work with our internal teams to ensure we get value for money, and you’ll work closely with teams to plan for and execute seamless renewals on time and within budget.

What you’ll bring

Proven experience in a support capacity and demonstrable technical proficiency, particularly in troubleshooting macOS devices.
Working knowledge of Google Workspace and mobile device management platforms like Kandji.
Strong understanding of computer systems, networks, and technology infrastructure.
Excellent problem-solving and troubleshooting skills.
Ability to manage multiple projects and tasks simultaneously.
Strong communication and collaboration skills.
Experience in scripting and automation.

Even better if you have

Knowledge of industry specific regulations, like Cyber Essentials, SOC2 and ISO 27001.
Experience with scripting and using APIs to automate manual processes.
A background in technical support.

Why Prolific is a great place to work

We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breath and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

Links to more information on Prolific

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

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