Endpoint Compliance Engineer

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! In your role as Endpoint Compliance Engineer, you will be part of our extensive Intelligent Workspace business line, who support each other working collaboratively across various Datacom and client locations throughout all of Australia.

As Endpoint Compliance Engineer, you will provide endpoint vulnerability management and risk mitigation services to our managed customer base. Key responsibilities include, but are not limited to, managing automated monthly patching of operating systems and Tier 0 and 1 application security patching, advanced desktop and application analytics, antivirus console management and distribution of AV signatures to endpoints.

Due to our customer requirements, you must have Australian Citizenship to be considered for this position

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As Endpoint Compliance Engineer, the core objectives and responsibilities of your role would include:

• Using tools and processes to deliver services to customers in accordance with SLAs and ensure endpoint devices are regularly updated
• Proactively manage and maintain customer security profile with regard to standard endpoint management processes
• Initiate and drive service and process improvement initiatives to increase efficiency and improve customer service
• Own personal development, by maintaining certifications relevant to the role
• Engaging collaboratively with internal and external parties
• Proactively contribute to the team and Datacom’s success

 We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

We are looking for someone with 5 years plus experience in the IT industry, preferably within an IT outsourced environment. You will bring advanced End User Support experience, a desire to learn, and an exceptional work ethic. You will have strong troubleshooting and customer service skills and be able to work autonomously.

You will ideally have knowledge of hardware and software vendors support processes, including product lifecycles and experience with SCCM, Intune, Windows 7, 8 and 10. You have had exposure to a range of AV tools and consoles and a deep understanding of the ASD “Essential 8” and endpoint security mitigation approaches.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.