Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken. The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!

Job description

Company Profile:

Our client is an Australian-based company specializing in bringing together various components or subsystems to create a complete and functional systems.

Due to their continued success, they are looking to expand their team in the Philippines and are seeking for a reliable, critical thinker, and solutions-oriented IT Support Specialist to join their dynamic team.

As an IT Support Specialist, you will be responsible for providing day-to-day technical support across various platforms, with a focus on Salesforce administration, basic Azure support, and general IT troubleshooting. Additionally, you will assist the Project Management Office (PMO) with project coordination, documentation, and other administrative tasks. This role is ideal for a junior to mid-level professional looking to grow in both technology and project support domains.

Requirements

Duties and Responsibilities:

Provide day-to-day technical support across various platforms, focusing on Salesforce administration, basic Azure support, and general IT troubleshooting
Assist the Project Management Office (PMO) with project coordination, documentation, and other administrative tasks
Manage and resolve support tickets in the queue, ensuring timely and effective issue resolution
Work with ClickUp to track tasks, updates, and project progress
Escalate complex technical issues to the appropriate team members or higher-level support when necessary
Collaborate with internal teams to ensure smooth operations and efficient problem resolution
Maintain accurate records of technical issues, resolutions, and project documentation

Must-have Skills / Qualification:

Minimum of 1 to 2 years of experience in technical support
Proficiency in Salesforce and Azure
Adaptable and proactive, with a willingness to learn new technologies and processes
Good English communication skills

Advantageous skills or nice-to-haves:

Bachelor’s degree in a relevant field

Benefits

Full time work from home offshore contractor employment from our client’s Australian headquartered company
20 paid vacation leaves (given on day 1 of employment)
10 paid sick leaves (given on day 1 of employment
Observance of PH regular Holidays
Company-funded training and certifications
Provision of work equipment

Required profile