Job description

Salvo is looking for an experienced medical assistant with remote work experience. We are seeking a highly organized and detail-oriented Virtual Medical Assistant to provide administrative support to our care team. This position is ideal for a self-motivated individual with strong communication skills and the ability to efficiently manage tasks in a remote work environment. The Virtual Medical Assistant will be responsible for managing documentation in electronic health records (EHRs) including orders and monthly notes, triaging patient messages, and scheduling patient appointments, all while maintaining a high level of confidentiality and professionalism. Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset.

What You Will Do

Manage patient scheduling, appointments, and follow-ups

Handle medical records, data entry, and documentation in EHR systems

Administer intake appointment

Proactive outreach to active and disengaged patients

Monitor, triage, and respond to incoming member messages

Ensure all patient records are accurately entered into the EHR system and update them as needed

Ensure compliance with HIPAA regulations and maintain patient confidentiality

Provide general administrative support to care team and patients

Manage patient tasks to ensure timely documentation and communication for all patients

Qualifications

Proven experience as a medical assistant, virtual medical assistant, or administrative support role in a healthcare setting

Strong familiarity with electronic health records (EHR) systems (e.g., Epic, eCW, gGastro)

Experience in message triaging, charting, or medical documentation

Excellent communication and interpersonal skills, both written and verbal

Strong organizational and time management abilities

Ability to work independently and handle multiple tasks efficiently

Familiarity with telemedicine platforms is a plus.

Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.

Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.

Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy.

Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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