Manager, Member Engagement

Manager, Member Engagement

Full Time position, flexible remote (based in North America)

About Cascale

Cascale is a leading force in combating climate change and advancing decent work in the consumer goods industry. Working alongside global brands, policymakers, and supply chain partners, Cascale is at the forefront of enabling sustainability solutions that deliver tangible, measurable impact.

Formerly known as the Sustainable Apparel Coalition, we are stepping into a new era of impact with a new name, new look, and same enduring vision. The SAC was incorporated as a 501(c) 6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, now Worldly, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. As of 26 February 2024, we are now officially known as Cascale. For more information, visit www.cascale.org.

Together, we are working toward a shared vision of an industry that gives back more than it takes — to the planet and its people. Through multi-stakeholder engagement, our mission is to transform business for exponential impact through groundbreaking tools, collaborative partnerships,and trusted leadership for industry sustainability.

To reach this shared vision, we have developed the Higg Index in collaboration with our members, to create a global approach for effectively measuring and evaluating the social and environmental impacts of value chains and products. Our groundbreaking tools enable organizations to identify hotspots, improve sustainability performance, save time and money, and engage with value chain partners to scale systemic change across the industry.

Opportunity

The Manager, Member Engagement is a crucial role to the organization. A radical change of the industry can only happen if all actors, private and public, work together to make the industry truly sustainable. 

Duties & Responsibilities

• Brand & Retailer Member management - 20%
  • Work closely with the Member Engagement and Member Intelligence teams to implement the global engagement strategy.
  • Track and report members’ updates, Higg Index Tools adoption, impact progress, and member engagement activities.
  • Capture and consolidate member feedback to inform the broader Membership Engagement team, organization and help meet members' needs. 
• Member engagement (one-to-one) - 30% time
  • Management of Brand & Retailer corporate members 
  • Help improve the membership experience by collaborating internally with teams to provide insights and feedback for continuous improvement.
  • Help guide members along their Cascale membership journey to ensure they are making the most of their membership, and providing best practices and feedback about Cascale offerings, Higg tools adoption, and more. 
  • Conduct regular touch-bases with members to evaluate member progress, deliver guidance, and capture challenges and opportunities.
  • Identify members' best practices and encourage sharing through case studies, reports, podcasts, and speaking contributions to Cascale-led events.
  • Cultivate a positive member experience from onboarding onward and build substantive relationships to increase member engagement and retention. 
  • Drive participation in Cascale-led events, programs, and community groups. 
  • Periodically engage with Cascale’s eco-system partners, including Worldly, SLCP, ZDHC, to provide members with a unified experience.
• Member engagement (one-to-many) - 30% time
  • Support the community strategy by executing strategic initiatives—including webinars, group workshops, local events, and peer forums—to help Brand & Retailer members overcome challenges and drive industry progress toward our two key pillars: combating climate change and ensuring decent work for all.
  • Facilitate connection between members to encourage sharing and learning between the member community. 
  • Under the oversight of the Sr. Director, Brand & Retailer Membership, the Manager would project manage and lead those initiatives. 
  • Represent Cascale at Industry and/or Cascale-led events. 

Cross Team Responsibilities - 20% time

• Team improvements
  • Inform, initiate, and deliver (as appropriate) opportunities for the team to improve its working methods to deliver its mission.
  • Improve cross-organizational ways of working and breaking down silos through active engagement with other teams. 
• Contribution to Cross-department projects
  • Represent the voice of the Member engagement team on organization-wide strategic projects.
  • Liaise with the Marketing-communication team to produce case studies that showcase members' best practices.

Qualifications & Experience

The ideal candidate should possess the following qualifications and experience:

• Bachelor’s degree (or equivalent) with at least 3-4 years of relevant experience; OR commensurate experience in corporate account and stakeholder relationship management 
• Solutions-oriented, with strong analytical and problem-solving skills 
• Excellent facilitation, presentation, listening, and written communication skills.
• Ability to thrive in a fast-paced environment, managing multiple priorities.
• Capability to work independently while collaborating with staff.
• Keen attention to detail and a high level of accuracy.
• Require computer and business software expertise, including platforms such as G Suite and Microsoft Office Suite (Excel, Word, PowerPoint), CRM (Salesforce), and project management tools such as Asana and Miro.
• Brand or retailer experience in the apparel, footwear or home goods industry.  
• Familiarity with Cascale and experience with using the Higg Index suite of tools is a strong plus. 

Cascale seeks a candidate who is: 

• Mission-driven: Is motivated by sustainability and the mission of the organization.  
• Team player: Has team-oriented experience and approach.
• Tech-savvy: Has the ability to understand and manage a variety of technology and software platforms to support the organization.
• Organized and detail-oriented: Possesses the discipline to effectively manage many different moving parts (information, projects, software) to help keep the organization running smoothly. Self-starter adept at managing their time, accounts, and resources effectively. 
• Excellent communicator: Is able to interact with people of all levels in a confident, professional manner.
• Flexibility/Resilience: Comfortable navigating ambiguity with a desire to learn and embrace a changing workplace and needs of members. 

Reporting Structure, Timeline, and Compensation

This is a full-time role, reporting directly to the Sr Director, Brand & Retailer Membership.  The role has a desired location in The United States.

Cascale utilizes salary bands based on country location and aims to be competitive in each market. Actual compensation will also vary depending on factors including (but not limited to) relevant experience and performance. Salary is just one component of Cascale’s Total Rewards package for employees. 

Diversity, Equity and Inclusion

Cascale is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. 

To Apply