Director, Solutions Management

UDT is a leading technology enabler, dedicated to empowering businesses across major industries with innovative solutions. We specialize in evaluating, architecting, securing, and managing technology—whether it's on the go, in the rack, or in the cloud. Our comprehensive offerings include technical, professional, cybersecurity, and managed services, ensuring that our clients are equipped with the tools and expertise needed to thrive in today's fast-paced digital landscape.

This is a full-time remote position; however, you must reside in one of the following states:  AK, FL, GA, NC, SC, OK, TN, TX, MO, VA

Director, Solutions Management

We are seeking a strategic and results-driven Director of Lifecycle Solutions Management to oversee the end-to-end lifecycle of one or more of our Lifecycle Solutions. This role is pivotal in aligning UDT’s Lifecycle offerings with customer needs, driving innovation, and optimizing go-to-market strategies. You will work cross-functionally with business development, product development, marketing, operations and others to leverage market insights, enhance our competitive edge and ensure the delivery of exceptional service experiences.

Essential Outcomes

• Product-Market Fit
  • Ensure the solution aligns with market needs, solving real customer problems better than competitors.
  • Validate product-market fit through user feedback, testing, and adoption metrics.
• Solution Roadmap and Vision
  • Develop and maintain a clear, strategic product roadmap that aligns with the company’s goals.
  • Prioritize features and initiatives based on business impact, customer needs, and resource constraints.
• Stakeholder Alignment
  • Communicate solution vision, strategy, and progress to internal and external stakeholders.
  • Balance the needs and expectations of customers, executives, and cross-functional teams.
• Data-Driven Decision Making
  • Leverage analytics and metrics guide solution strategy and measure success.
  • Use data to identify issues, opportunities, and areas for improvement.
• Innovation and Continuous Improvement
  • Identify opportunities for innovation and differentiation based on market trends, competitive analysis, and customer insights.
  • Iterate on products to enhance usability, performance, and value over time.
• Risk Management
  • Identify potential risks in product development or market adoption and develop mitigation strategies.
  • Ensure compliance with relevant regulations, standards, or best practices.

Responsibilities

• Market Analysis & Insight: Conduct market research and competitive analysis to identify growth opportunities. Monitor industry trends, competitor offerings, and emerging technologies to inform product development and go-to-market strategies.
• Strategic Leadership: Define and drive the overall strategy and roadmap for our Lifecycle Services solutions, aligning with company goals and market opportunities.
• Solution Management: Oversee the integration of our software and operational processes, ensuring seamless delivery of our Lifecycle Services to commercial and/or education clients.
• Collaboration: Work closely with product managers, product owners, operations, and sales teams to ensure our solutions meet customer needs and are scalable, efficient, and competitive.
• Process Optimization: Identify areas for improvement within the solution delivery process, enhancing service quality, reducing costs, and increasing customer satisfaction.
• Client Engagement: Act as a point of escalation for key customer issues, working to resolve complex challenges and enhance the overall client experience.
• KPI Development: Establish key performance indicators to measure the success of our solutions, driving continuous improvement and reporting on progress to senior leadership.
• Training & Enablement: Develop training materials and conduct internal workshops to ensure that the sales and support teams are well-equipped to communicate and deliver our solutions effectively.
• SKU Catalog: Own and manage the SKU catalog associated with our Lifecycle Services solution(s).

Education, Knowledge, Skills, And/or Abilities Required

• Bachelor’s degree in Business, Technology, or a related field; MBA or equivalent experience is a plus.
• 7+ years of experience in product management, with a focus on solutions or services in a technology-driven industry.
• Proven track record of successfully managing complex solutions that integrate software and operational services.
• Strong leadership and communication skills, with the ability to influence cross-functional teams and drive change.
• Ability to develop and execute product or solution strategies that drive revenue and customer satisfaction.
• Analytical mindset with a focus on data-driven decision-making and continuous improvement.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Excellent communication and leadership skills, capable of influencing stakeholders at all levels.
• Experience in the education or commercial technology sector is a plus.

What UDT offers you 

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and unlimited paid time off.

Join us and be part of an inclusive, energizing, and collaborative environment.  UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status