Care Navigator I (Philippines)

About ReKlame Health 

Headquartered in the dynamic and innovative hub of New York City, ReKlame Health is dedicated to redefining the landscape of behavioral health and addiction care with passion and purpose.

As a clinician-led startup, we are committed to delivering culturally competent care in mental health, addiction treatment, medication management, crisis intervention, and care coordination for adults. Our mission is to expand access to care. We are deeply committed to providing support to BIPOC communities and historically marginalized groups who face profound challenges tied to severe mental illness and addiction.

Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care. We are dedicated to reducing disparities in access to evidence-based, culturally competent mental health care and promoting health equity.

At ReKlame Health, it goes beyond mere employment; it's about becoming a part of a formidable movement transcending individuality. Let's unite and forge a world where health equity and effortless access to exceptional mental healthcare coexist harmoniously for millions of Americans.

Care Navigator Role (Remote - Philippines)

As a Care Navigator, your main goal will be to give our clients the best experience possible by being the welcoming face of the company. You will schedule appointments, help clients in the onboarding process, answer client questions and concerns, and do other tasks that support our clinicians as they support our clients. 

Your role at ReKlame Health would include:

• Contracting 40 hours a week on tasks assigned to you according to the job description

  • Manage office telephone system, including answering incoming calls and returning messages

  • Scheduling appointments for our clients and practitioners 

    • Close monitorization for last minute rescheduling of appointments for therapy; ensure clients are booked for their next appointment.

  • Managing clinician calendars

  • Entering client personal health information and other clinical data

  • Conduct high-risk screenings 

  • Run prescription history reports through prescription monitoring platform

  • Eligibility checks for prescription refills

  • Locating pharmacies in the event medication is out of stock at the patient’s usual pharmacy

  • Submitting lab requests (EKG, psychological, pharmacogenetic, etc)

  • Responding to prior authorization, form, letter and other paperwork requests

  • Collaborating care with external providers

  • Monitor and help facilitate client onboarding, ensuring client intakes are submitted and fully completed prior to the first visit

  • Other tasks associated with this position

You’ll love this role if:

• Superb Communicator: Excellent verbal and written communication.

• Tech and Data-Savvy: Easily picks up on unfamiliar technologies and thrives to organize, analyze and plug in data. 

• Compassionate: Naturally compassionate and empathetic to patients needing mental health care.

• Scrappy Problem Solver: Enthusiasm for operating in an early-stage startup, using limited resources efficiently to create outsized results. 

• Mission-Driven: Dedicated to increasing access to mental health and substance use treatment for those in need. 

What We Offer You:

• Be a part of a mission-driven mental health startup and play a direct role in changing the lives of countless individuals.

• Collaborate with a team of like-minded leaders to support your growth along the way 

• A robust training program

• Remote work setting

• Opportunity to earn performance-based bonuses in recognition of your contributions and commitment to our mission.

• Opportunity for upskilling, professional development, and general growth within the organization.

We look forward to finding someone who is passionate about mental health and helping clients find the right fit to begin or continue their journey to complete mental health. We hope to hear from you soon!

ReKlame Health considers several factors to ensure a fair and competitive offer when evaluating compensation packages. These include the scope and responsibilities of the role, the candidate's work experience, education, and training, as well as their essential skills. Internal peer equity is also examined to maintain balance within the organization. Additionally, current market conditions and overall organizational needs are crucial in shaping the final offer. Each aspect is thoughtfully reviewed before extending an offer, ensuring a comprehensive and equitable approach.

We are committed to cultivating an inclusive workplace that celebrates diversity and fosters equality. Our strength lies in the diversity of our team, which drives innovation and speed, enhances our understanding of diverse patient needs, and leads to more effective solutions for the pain points we are addressing within the ecosystem.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other legally protected characteristics. We extend this policy to every aspect of employment, including recruitment, hiring, promotions, training, terminations, wage and salary administration, benefits, and succession planning. 

Finally, if you’re hungry for a challenge in 2025, love solving problems, and want to be a part of something transformational, we’d love to hear from you! 

Learn more about us at www.reklamehealth.com!