HR Operations Specialist (Position located in South Africa)

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/cape-town
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The HR Operations Specialist (International) is responsible for providing operational support to the HR Manager as well as developing and facilitating initiatives to help create a collaborative and inclusive office environment/company culture.

This includes supporting various human resources plans and procedures for all company personnel based on KnowBe4’s established company goals and objectives. In addition, the ideal candidate will take a hands-on approach in assisting the HR Manager managing day-to-day HR issues by acting as a contact for managers and employees to provide counsel, coaching and support on HR policies and employee related questions when the HR Manager is absent.

Responsibilities:

• Assist in drafting and implementing robust HR policies, procedures and processes in line with KnowBe4’s culture and core values, including the development of the employee handbook 
• Provide operative and administrative support to the Director of People Operations throughout the employee lifecycle in a confidential and sensitive manner (e.g. but not limited to  on- and offboardings, employee relations matters including dispute resolutions, disciplinaries, grievances, leaves, absence, retirement and redundancy)
• Assist the Director of People Operations in managing compliance requirements with regards to employee contracts, bonuses, pensions and related matters.
• Assist in handling time off requests for holidays, illness and other types of leave
• Assist the Director of People Operations with benefits administration, selection and coordination with vendors
• Handling of logistical office needs including ordering of supplies, dealing with vendors and greeting visitors 
• Coordinate on-boarding for new employees
• Manage the budget allocated for the office ensuring that we are within budget for all culture/office spend
• Assist the DoPO/POM in the execution of HR projects
• Come up with creative ideas to keep the company culture alive
• Coordinate cross-functional events, end of month lunch/dinners, staff birthdays, shipping employee goodies etc. 
• Partner with our US-based Culture team to ensure alignment with culture objectives
• Assist in the creation and implementation of local diversity initiatives
• Support with HR projects when needed

Qualifications:

• Relevant degree or equivalent experience preferred
•  Experience within HR Operations desired
• Strong administration skills
• Familiarity with business software such as Microsoft Office
• A high level of confidentiality
• Excellent interpersonal and customer-facing skills
• Strong communication skills, both written and verbal
• Customer focused attitude 
• Excellent time management and organizational skills 
• Ability to multi-task and work in a fast-paced environment
• Attention to detail
• Resourceful and proactive
• Willing to go the extra mile 
• Very familiar with computers; Macbooks are a plus.