Job description

Who Are We❓

Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be.

But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell💡

We are looking for a dedicated and customer-focused Part-Time Customer Support Representative to join our team. In this role, you will play a key part in ensuring exceptional customer experiences by assisting clients, resolving inquiries, and providing solutions promptly and professionally. You will collaborate closely with other team members to ensure smooth and efficient service. This position offers the chance to make a real impact by contributing to customer satisfaction and success.

If you're excited about this opportunity, we’d love to hear from you. Apply today!

What You Will Do💡

Provide fast and friendly customer support via in-app chat, helping users with any inquiries or issues related to their orders.
Assist customers in tracking their deliveries, resolving problems with orders, and offering solutions when needed.
Handle customer complaints or concerns with professionalism and ensure a positive experience by following up where necessary.
Collaborate with delivery partners and other team members to ensure smooth and efficient service.
Keep accurate records of customer interactions and feedback for future improvements.
Stay updated on the app’s features and policies to provide accurate information and assistance to customers.

In this role, you will play a crucial part in ensuring seamless delivery experiences and customer satisfaction!

Requirements

What Are We Looking For❓

Strong communication skills, particularly in chat, with the ability to explain information clearly and professionally.
A customer-focused mindset, eager to assist others and resolve issues efficiently and courteously.
Problem-solving abilities to quickly address customer concerns and provide effective solutions.
Ability to handle multiple chats at once while maintaining a high standard of service.
Patience and empathy in dealing with various customer inquiries and issues.
Proactive in finding ways to improve the customer experience.
No prior experience required – we welcome students and individuals eager to learn and grow in the customer service field.
A willingness to learn the app’s features and stay updated.

If you're enthusiastic, eager to help, and ready to learn, we’d love to have you on board!

Benefits

What We Offer You❗

Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs - provided this setup aligns with business needs.
Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.

Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.

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