Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Middle Support Specialist. We need a true, experienced, and accomplished professional who shares our culture and values.

Key responsibilities:

Responding to customer queries in a timely and accurate way via Jira system, emails, or chats
Identifying customer needs and assisting customers with their queries
Escalate technical issues, interaction with associated departments via Jira helpdesk system
Follow communication procedures, guidelines, and Company policies
Knowledge of the admin area, the ability to use all the provided tools (training)

Experience needed:

Fluency in Russian and English (B2+)
Knowledge of 1C
Experience with Jira or other helpdesk/ticketing systems
Computer literacy
The ability to multitask and work under pressure
Self-organization
Responsible attitude
Positive, can-do attitude, “solution-finder”
Naturally helpful and service-minded · Soft skills to be able to deal with challenges professionally

Nice to have:

Understanding of financial or accounting processes will be a strong advantage

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private Insurance
Sports program compensation
Free online English lessons
An additional 1 Day Off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.