Director of Customer Relations at Vantage Point Solutions

Director of Customer Relations

Overview:

As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with our existing and potential broadband provider clients in the Southeast. You will play a crucial role in identifying opportunities, addressing challenges, and driving customer satisfaction. PLEASE NOTE: Position requires a high degree of travel.

Responsibilities:

Customer Relationship Management:

• Build and maintain strong relationships with key decision-makers at broadband providers.
• Proactively identify customer needs and anticipate potential challenges.
• Deliver exceptional customer service and exceed customer expectations.
• Resolve customer issues and complaints promptly and effectively.

Business Development:

• Identify and pursue new business opportunities within the assigned region.
• Develop and execute strategic plans to grow the customer base and increase revenue.
• Collaborate with the sales team to generate leads and close deals.

Industry Knowledge:

• Stay up-to-date on industry trends and regulatory changes.
• Identify opportunities for innovation and improvement.
• Represent the company at industry events and conferences.

Qualifications:

• Bachelor's degree in Business Administration, Engineering, or a related field.
• 5+ years of experience in the telecommunications industry, with a focus on broadband.
• Strong understanding of the broadband industry, including technology, regulations, and market dynamics.
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving skills.
• Ability to travel within the assigned region.

If you are a passionate and results-oriented individual with a strong customer focus, we encourage you to apply.

Compensation and Benefits:

This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About Vantage Point Solutions

Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

Vantage Point is employee-owned, and because client success means employee success, the entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

EEO

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”