Job description

Customer Care Representative

Are you passionate about growing as a brand spokesperson with first-class customer service and close customer relationships? Do you need a dynamic and culturally diverse work environment to thrive?

If so, we would like you to join Hempel. We will keep an eye on your growth and provide comprehensive training and development opportunities to help you develop your talents in a multicultural and international context.

Here are some other things you can expect from this position

Responsible for PCD order handling, maintaining the price list in AX System, Order entry ,supply tracking, coordinating with credit control issue and complaint and so on.
Support sales team refer to contract management and files handling.
Demand(SLA) management and maintain positive customer relationship, maintain key accounts and follow up key projects.
Customer system operation and invoice reconciliation
Continue to improve the current state, meanwhile, initiating the innovative project.

What qualifications do you need to be successful in this position?

Here, you’ll find a safe, inclusive, and equitable workplace for all employees. We believe that diversity and inclusiveness enhance decision-making and innovation. Shared trust, mutual respect, and support define our company culture. We inspire and collaborate to build a brighter future together.

Bachelor degree or above
1-3 years related working experience
Daily written and spoken Chinese and English
Basic Computer Knowledge and software Skill

Personal skills & intro to team/work culture

Our ownership gives us the freedom to act, perform, and aim for better outcomes. Your efforts contribute to a greater cause, amplifying your career impact.

Patient and intensive focus on details
Customer Satisfaction focus
Responsible and dedicated
Possess good communication and coordination skill
ERP operation is very skilled

Does it sound like a match to you?

To apply for this position, please submit your application letter with a CV in both Chinese & English via our recruitment system by clicking the link ‘Apply for position’ at the top-right corner.

Final deadline for applications is 31/3/2025.

Application due

2025-03-31

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

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