Executive IT Support Officer

Brisbane - onsite

• Very high-profile role, supporting Suncorp Group Executives, Board Directors and EGM’s
• Utilise your exceptional customer service ethos and tech know-how
• Work for a leading Australian Insurer during an exciting time of transformation
  
  

Overview Of The Role

This is a fantastic role for an IT support person with exceptional communication skills to work with the VIP’s of Suncorp! You will provide a premium level of support services to Suncorp Group Executives and Board Directors, ensuring that the technology that they rely on is available, serviced and supported.

Typically, this would include providing IT support for Desktops, SOEs, Telephony support, Video Conferencing and Mobility devices; and meeting room tech support including AV setup and testing of room technology for webcasts and related events, as well as high-profile meetings, AGM’s, Result day and Board meetings/events.

Working on-site in our Brisbane office, you will also provide remote assistance for our Executives working from home or offsite, remote support for our Sydney Executives when required and On-call Support outside of business hours. There may be the opportunity to travel 1-2 times a year with our Executives.

If you are well presented, enjoy working with senior stakeholders and are ready to take on a new challenge, then this is a great time to be joining Suncorp as we invest in leading innovation and technology transformation.

What You’ll Do

• Technology support for Group Executives and Board Directors – onsite in Brisbane and remote for Sydney/off-site
• Video Conference and Meeting Room support including AV setup and testing of room technology for webcasts and related events, as well as high-profile meetings, AGM’s, Result day and Board meetings/events
• End User device support, including core desktop applications, desktop hardware and peripherals, tablet and laptop and mobility devices
• Rapid end to end restoration of service for all incidents reported by the customer group
• Deliver continual proactive process improvements within the Technology & Transformation environment
• Assist the Technology Platform teams and IT Service Desk by providing incident support to restore service to users including root Cause analysis for repeat incidents and escalation to resolver teams
  
  

What You’ll Bring

• Experience in delivering a first-class customer-service; you will be well-presented with exceptional communication and relationship building skills - essential
• Minimum 3+ years working within a technical face-to-face IT Support environment with experience supporting Business Executive and/or Board level customers
• Advanced Technical skills in relation to Desktops, SOEs, Telephony support, Video Conferencing and Mobility devices support
• Experience working at large enterprise organisations
• Ability to successfully work within a team environment, sharing skills and knowledge with all team members
  
  

What We Can Offer You

• Discounts and offers on a range of retail favourite stores as well as insurance products.
• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer leave, and unlimited paid emergency response leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
  
  

About Suncorp

We’re proud to be a part of the Suncorp family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

At Suncorp we are flexible in the way we approach our work, and we are open to supporting you to achieve your work goals even if that means your work week doesn’t look the same as others.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact melissa.turkington@suncorp.com.au for a confidential conversation.