Customer Success Manager

Are you eager to kick-start your career in the MedTech industry and make a meaningful impact in healthcare? Olympus invites you to join us as a Customer Success Manager in the UK (internally called Uptime Support Manager). In this role, you’ll support healthcare professionals by ensuring the safe and effective use of endoscopes, helping them reduce equipment issues through data-driven insights, training, and ongoing on-site support. This is a great opportunity for someone who enjoys working with people, analysing trends, and making data-backed recommendations—without the sales element.

Who are we looking for?

We’re seeking an enthusiastic individual with strong interpersonal skills and an analytical mindset. If you enjoy solving problems with data, working independently, and collaborating with healthcare professionals to improve processes, this could be the perfect role for you. Whether your background is in data analysis, teaching, healthcare, decontamination, customer service, or any role focused on problem-solving and people management, your experience can help you excel here. We are particularly looking for candidates based in Bristol, Bath, or Cardiff and the surrounding areas.

What you’ll do

• Reduce Equipment Downtime: Analyse repair data to identify trends and provide recommendations that help customers minimize equipment damage and improve efficiency.
• Support Healthcare Professionals: Build strong relationships with medical teams and provide expert guidance on best practices for handling and maintaining endoscopes.
• Deliver Engaging Training: Conduct interactive training sessions on proper equipment use, ensuring that hospital staff feel confident in their workflows.
• Problem-Solve with Data: Use insights from repair patterns to provide proactive solutions that prevent future issues.
• Collaborate and Engage: Work closely with internal teams, including Territory Managers and Regional Managers, while independently managing your own territory.
• Be a Trusted Partner: Act as a go-to resource for hospital teams, helping them navigate challenges and optimize their use of Olympus products.

What you bring

• Valid UK work visa and driving license.
• Fluent oral and written communication skills in English.
• A background in roles that involve working with people and data—this could be customer support, data analysis, decontamination, teaching, clinical roles, or operational problem-solving.
• Strong communication and relationship-building skills, with the ability to engage with professionals from various backgrounds.
• Comfortable using Microsoft Office tools, such as Excel and PowerPoint, to track trends and present insights.
• While relevant experience is helpful, we value enthusiasm and a drive to learn above all else. If you’re excited about working with people and making data-driven decisions to improve healthcare efficiency, we encourage you to apply.

Meet the Team

You will work closely with Mark Stiles, the Regional Uptime Support Manager, who oversees the South of England region. On a day-to-day basis, you'll collaborate with the Territory Managers in your area, forming a strong and supportive team. Mark’s Uptime Support team is diverse, bringing together individuals from various backgrounds, age groups, and professional experiences, creating a dynamic and inclusive work environment.

What we offer

• A competitive salary
• Company car or car allowance
• Structured performance reviews and career development opportunities
• Generous annual leave entitlement, increasing with service
• Private healthcare and dental coverage (with minimal deductions), plus a fully funded annual BUPA health check
• Employee Assistance Program to support your mental and emotional wellbeing
• Flexible working hours and hybrid remote working options

Other benefits include enhanced parental leave, cashback and discounts with major UK retailers, and much more!

We are actively reviewing applications and encourage you to apply if this opportunity aligns with your career goals. Our talent team will assess your submission and reach out as needed.

About Olympus

At Olympus, we are committed to our purpose of making people’s lives healthier, safer, and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers worldwide.

For more information, visit www.olympus-europa.com and follow our LinkedIn account: linkedin.com/company/OlympusMedEMEA.