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Founded in 2006, MicroSourcing has pioneered outsourcing services in the Philippines. With over 700+ active clients and 9,000+ staff currently working for organizations worldwide, MicroSourcing has become the trusted outsourcing provider. MicroSourcing's outsourcing business model has helped many businesses reduce costs, improve efficiencies, and grow sustainably.
MicroSourcing is 100% owned by Probe CX, one of Australia’s fastest-growing offshoring solution and customer engagement firms with over 19,000 employees across 5 countries.
We operate within purpose-built Business Process Outsourcing (BPO) hubs, so you get class-A facilities that are strategically located for the best access to Manila’s talent pool. We're backed by our Australian parent company Probe and we're ISO certified: ISO/IEC 27001:2013 (Information Security Management System) and ISO 9001:2015 (Quality Management Systems).
To learn more about what we do, visit: www.microsourcing.com
To join our team, visit: www.microresumes.com
For business tips and insider news, check out MicroSourcing's other corporate channels:
http://www.facebook.com/MicroSourcing
http://www.youtube.com/MicroSourcing
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
**Work-Life Harmony: **Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
Requirement gathering / user story elaboration
Helpdesk / service desk ticket response and escalation
User Acceptance Testing / Basic QA
Basic UI / UX design (Figma)
Note: This role includes both tactical (70% delivery & customer support) and strategic work (30% Roadmap & product vision).
What You Need
Non-negotiables
Excellent communication skills & high emotional intelligence
Eye for detail & ability to find and solve for edge cases
Ability to make prioritization decisions to help deliver business objectives
Excellent written and verbal communication skills, including the ability to work with technical and non-technical teams.
Comfortable with ambiguity and evolving requirements.
Strategic mindset and ability to communicate vision.
A continuous improvement mindset
Excellent stakeholder management skills, including the ability to balance competing needs and priorities.
Preferred skills/expertise
A background in Design (UI / UX / CX) is desirable (but not required).
Prior Experience
3yrs Experience as a Product owner / Business Analyst for a software product
Experience with Design e.g. UI / UX / CX
Experience with UAT / basic QA
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.