Product Manager

DirectDefense is a leading provider of cybersecurity solutions, empowering businesses to protect their critical assets in an ever-evolving threat landscape. We are seeking a dynamic and experienced Product Manager to join our team and drive the development and growth of our product portfolio.

Role Overview:

As a Product Manager at DirectDefense, you will be responsible for translating product vision into actionable strategies. You will work cross-functionally with design, development, sales, and customer success teams to deliver high-impact features and ensure product alignment with market needs. You will also play a key role in defining product roadmaps, managing releases, and gathering customer feedback to drive innovation and continuous improvement.

Key Responsibilities:

User Story & Acceptance Criteria Creation

• Translate product requirements into detailed user stories, prioritizing the user experience and business value.
• Define clear acceptance criteria to ensure development aligns with business goals and customer needs.
• Collaborate with design, development, and QA teams to ensure stories are feasible, testable, and comprehensive.
• Conduct user story mapping to visualize workflows and improve user interactions.

Epic and Feature Definition, Prioritization, and Roadmap Management

• Develop and document epics and product features that outline high-level objectives and key functionalities.
• Work with stakeholders to prioritize features based on business impact, feasibility, and user feedback.
• Maintain and communicate a comprehensive product roadmap to guide future product direction and development priorities.
• Facilitate regular backlog grooming sessions to ensure alignment between roadmap priorities and development activities.

Release Management & Go-To-Market (GTM) Planning

• Coordinate product releases, ensuring schedules align with business objectives and operational readiness.
• Collaborate with marketing, sales, and support teams to develop go-to-market strategies for product launches.
• Oversee final product testing, documentation, and stakeholder training to ensure successful launches.
• Conduct post-launch analyses to optimize future release processes and refine go-to-market strategies.

Product Design & User Experience Collaboration

• Partner with design teams to ensure wireframes, prototypes, and design specifications align with business requirements.
• Facilitate user testing to gather feedback and refine product designs for enhanced user experience.

Cross-Functional Enablement and Alignment

• Conduct training sessions with sales, marketing, and customer success teams to ensure they are well-equipped to support new features and products.
• Serve as the primary point of contact for product-related inquiries across all departments.
• Create and distribute training materials, FAQs, and product documentation to ensure alignment.

Collateral Development & Product Training

• Develop product collateral such as feature briefs, white papers, and user guides.
• Collaborate with the marketing team to create promotional content and campaigns for product launches.
• Deliver product training through webinars, presentations, and internal sessions to drive adoption and understanding.

Customer & Stakeholder Feedback Loop

• Gather and analyze feedback from customers and stakeholders via surveys, interviews, and support channels.
• Work with customer success and support teams to identify pain points and improvement opportunities.
• Prioritize customer feedback to inform the product roadmap and future enhancements.

Service Description and Customer-Facing Documentation

• Create comprehensive service descriptions and customer-facing documents that highlight product features, benefits, and use cases.
• Collaborate with support teams to develop troubleshooting guides and best-practice documentation for customers.
• Define and manage each stage of the product lifecycle from ideation to sunset.

Service Positioning and Differentiation

• Develop clear service positioning that outlines product value, use cases, and differentiation in the marketplace.
• Work closely with marketing to craft messaging that resonates with target audiences and keeps pace with industry trends.

Qualifications:

• Bachelor's degree in business, computer science, or a related field.
• 3-5 years of experience in product management, preferably within the cybersecurity industry.
• Proven track record of managing product lifecycles, from ideation to launch.
• Strong understanding of agile development methodologies.
• Excellent communication skills, with the ability to present complex information clearly and concisely.
• Experience working cross-functionally with development, marketing, and sales teams.
• Analytical mindset with the ability to use data to inform decisions and prioritize features.