Strategy & Operations Manager, Supply Chain

Job Description

JOB SUMMARY:

The Strategy and Operations Manager, Supply Chain will lead the optimization of sourcing, vendor management, and logistics processes, leveraging AI, automation, and data analytics to improve efficiency and reduce disruptions. This role will drive strategic initiatives to ensure timely availability of parts, enhance operational performance, and support Sears Home Services' goal of delivering exceptional service to customers.

Job Scope

The Strategy and Operations Manager, Supply Chain will lead the optimization and transformation of supply chain processes by leveraging AI, automation, and data-driven strategies to improve sourcing, vendor management, logistics, and operational efficiency, ensuring timely and cost-effective service delivery for Sears Home Services.

Reports To

Dir, Strategy & Operations

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Designs and executes supply chain strategies to optimize vendor prioritization logic, balancing cost, speed, and reliability to improve job completion rates and customer satisfaction
• Implements data-driven solutions by building dashboards and reporting tools to monitor KPIs, including lead times, fill rates, and technician productivity, ensuring visibility into supply chain performance
• Leverages automation and AI by partnering with product and automation teams to implement AI-driven models that enhance demand forecasting, inventory planning, and vendor selection processes
• Drives process improvement by collaborating cross-functionally to streamline procurement and logistics workflows, implementing automation solutions that reduce manual intervention
• Builds and maintains strong relationships with key suppliers, including the nation s largest distributors and OEMs, to ensure timely delivery and adherence to service level agreements (SLAs)
• Supports strategic initiatives by leading projects related to sourcing diversification, cost-efficiency programs, and risk mitigation to safeguard against supply chain disruptions
• Optimizes time-to-tech by identifying and implementing solutions that minimize parts-related delays and ensure technicians have the right parts at the right time to reduce job reschedules and cancellations
  
  

Job Requirements

• Bachelors Degree
• 3-4 years of related experience
• 18 years of age or older
  
  

Required Skills

• Bachelor's degree in Business or Supply Chain Management
• 3-4 years of experience in supply chain, business operations, or a rapid paced, high standards environment
• Strong analytical skills with experience using tools such as Excel, SQL, Tableau
• Hands-on experience with AI or automation technologies in supply chain processes (e.g., predictive modeling, automation bots, or API integrations)
• Strong project management capabilities with a track record of leading cross-functional initiatives
• Excellent communication and stakeholder management skills, with the ability to influence internal teams and external vendors
• Ability to work in a fast-paced, data-driven environment while managing multiple priorities
  
  

Preferred Skills

• Master's degree in Business or Supply Chain Management
  
  

Years Experience

2 - 5 Years Experience

Travel Requirements

None

Country

United States

Work-In City

Remote

Work-In State

Remote

Work-In Postal Code

Remote

Business

Transformco Corporate - Supply Chain

Job Function

Supply Chain Management

Employment Category

Regular, Full-time

Compensation Range

$130,000-$140,000

Additional Compensation Explanation

N/A

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#Corporate

Company Brand

Transformco

Location City

HOFFMAN ESTATES