SDoH Navigator - Remote in Idaho

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The SDOH Navigator is responsible for implementing a community-based social determinants of health navigation program, designed to connect Community Plan of Idaho members with appropriate resources and support services to successfully maintain living in their community.

This is an Idaho-based position and you will have the flexibility to work remotely* as you take on this challenging and rewarding work.

Primary Responsibilities

• Collaborate within the Community Plan of Idaho and national UnitedHealthcare teams to develop a community-based SDoH coordination strategy
• Assist in the management of a program to better connect individuals with appropriate SDoH support services including developing a plan of intervention that addresses needs such as affordable housing, non-emergency medical transportation, food insecurity, and other identified SDoH needs
• Initiate and develop relationships with SDoH-focused community organizations, and other service providers to identify new and existing opportunities for accessing resources
• Conduct screening interviews, complete intake documentation and coordinate the location of appropriate SDoH support services
• Implement processes to manage the intake and referral of individuals experiencing a SDoH need
• Engage with individual member cases to identify appropriate housing (such as subsidized housing, Section 8, affordable and market rate housing) or housing support services (such as rental assistance, financial counseling, foreclosure mitigation, etc.) to place or maintain affordable / appropriate housing. This includes
• the identification of need and dissemination of referral materials
• Collaborate with state agencies, community organizations and other social service agencies to promote and grow SDoH opportunities within the region and / or state
• Coordinate with other external social determinant of health coordinators (e.g. employment, transportation, financial services, etc.) to facilitate access to support services to sponsor successful community residency and whole person coordination
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 2+ years of experience in writing business and / or system requirements and business/finance/grants analysis
• 2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadline
• Solid understanding of low income and / or Medicaid and/or Medicare populations with complex needs and supports, including individuals experiencing chronic homelessness and behavioral health conditions
• Sensitivity to individual needs and solid person-centered orientation
• Demonstrated ability to effectively network, build connections and develop solid relationships in the community
• Demonstrated solid leadership skills and the ability to work independently and with minimal direction
• Demonstrated solid communication and presentation skills are required for this position, as well as process development and organization skills
• Demonstrated resiliency and tenacity to drive to solutions including the ability to manage conflict, influencing without authority, and the ability to problem solve beyond prescriptive solutions
• Demonstrated ability to work in a complex matrix environment, influencing others through communication and organizational skills
• Ability to travel locally up to 25% of the time
• Resident of Idaho
  
  

Preferred Qualifications

• 2+ years of experience in writing business and / or system requirements and business/finance/grants analysis
• 2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
• SDOH experience (housing, food, transportation, etc)
• Experience working with MMCP or IMPlus members
• Healthcare experience
• Bilingual
• Understanding of Medicaid and Medicare programs, as well as managed care
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.