Job description

Benefits:

15% Night differential
20 Paid Time Off (PTO) per year
Annual Appraisal
Annual Incentive
Hybrid Work Arrangement
Weekends off
HMO with FREE 2 dependents
Group life insurance

Position Summary

This role will lead the implementation and operation of service performance reporting for Tenet GBC workstreams. The ideal candidate must have good combination of management skills and execution that will help in establishing a strong and structured measurement system within the supported workstream. The specialist will work closely with key stakeholders to develop in-depth knowledge of business processes to streamline and identify opportunities in management reporting system that will equip Leadership and Operations teams with accurate, reliable and insightful reports.

Job Duties and Responsibilities:

Responsible for standard reporting for the GBC across the executive, management (MBR), and operational layers.
Lead the development & maintenance of service performance metrics & KPIs across the GBC, including service KPI catalogs, metric development/updates, performance reporting, dashboard management, benchmarking, and capacity planning.
Lead the execution of service performance & reporting activities across the GBC and the US Workstreams to ensure timeliness, quality and accuracy of the reports.
Perform data quality reviews, KPI reviews and dashboard reviews to ensure that quality and accuracy of form and substance of the reports
Identify areas for service performance improvement and recommend appropriate process improvement actions to management and operations.
Automate reporting process, data visualization and dashboards
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for training future reference.
Communicate and interact effectively with team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
Interact and interface with stakeholders, customers, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.

Qualifications:

At least 4-5 years of hands-on experience in service performance reporting and analytics, root cause analysis, data analytics & visualization tools (Power BI or Tableau)
Advanced experience modeling in toolsets including Excel, Access, SQL Server, PowerPivot
Proficient in data integration, database structures and data warehousing
Ability to work independently and lead a team at the same time; adaptable in a dynamic fast-paced environment
Demonstrate strong communication and presentation skills; can speak across various forums and communicate to broad, diverse audience which include C-level stakeholders
Must be flexible with work hours according to shifting business needs
Bachelors Degree in a relevant field

Working Conditions: