Job description

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.

About The Role

The Care Navigator is largely responsible for assisting consumers with technical support and navigation through the registration and provider selection process.

What You’ll Do

Evaluate and identify consumer needs and assist consumers with the selection of appropriate providers and services that best promotes quality and efficiency
Assist consumers with navigating the website, registering for services and processing payment information
Collect clinical information and screen consumers for appropriateness for Inpathy services
Check consumer insurance benefits and explain financial responsibility to consumer
Follow up with consumers who contact us via phone or website to answer questions and direct to appropriate care
Assist in maintenance of physician calendars and caseloads as well as practice-to-physician outreach
Other duties as assigned

What We’re Looking For

Minimum (2) two years healthcare customer service experience
One to two years of direct mental healthcare experience
Knowledge of healthcare industry and services
Proven experience exhibiting exceptional customer service and strong interpersonal and communication skills on the phone
Knowledgeable about the availability of resources and process to access needed healthcare resources
Ability to work successfully with a remote team
Bilingual (English/Spanish) preferred
Bachelor’s degree preferred

POSITION LOGISTICS

The schedule options for this position are

Sunday - Thursday 900am - 530pm EST OR
Monday - Friday 1130am - 800pm EST

100% remote position
Required to have a private office space in home or elsewhere for confidentiality
Reports to the Senior Mgr., Care Navigation
Full-time employment
FLSA Status non-exempt, hourly

Compensation And Benefits

The pay range for this role is $20 - $22 an hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.
Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions
15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays
401k

Required profile