Job description

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

This Field Service Representative position will be within our U.S. Services business, specifically our Cooling Power team. Our Cooling Power team focuses on servicing critical commercial, industrial and data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion) / MGE / Schneider Electric equipment.

As a Field Service Representative, a typical day for you might include:

Installing, configuring, calibrating, and repairing technical products and systems at customer field locations
Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

Travel throughout the region for local customer support or even countrywide travel (15-20% overnight potential)
Assist the Field Project Manager on larger system startups
Act on behalf of the District Service Manager to resolve operational issues as required

Job Function
The Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations including:

Performing a variety of maintenance and technical support on installed products and equipment
Troubleshooting, diagnosing, and resolving malfunctions
Determining when products should be upgraded or replaced
May provide onsite training for customer support personnel
Work with Schneider Electric UPS systems and cooling systems would be preferred
Provide excellent customer service and support
Provides assistance and training to lower-level employees.
Problems typically are not routine and require analysis to understand
Works under limited supervision for routine situations

What qualifications will make you successful?

2+ years in Field Services or equivalent industry experience.

Basic understanding of electricity at an industrial level (480v)
Basic understanding of three phase power
Experience with heating and cooling in commercial, industrial or data center environments.

(HVAC-R and/or Universal EPA certificate preferred)

UPS and battery service experience preferred
Ability to be customer facing and act like an owner

Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and theory of operation manuals
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
The capacity to move service equipment weighing up to 50 pounds

A Valid driver's license and safe driving record along with the ability to travel locally, regionally, and nationally

What we have for you:

https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers