Pharmacy Client Operations Manager

Pharmacy Client Operations Manager

Work from home within Oregon, Idaho, or Utah 

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For: 

Every day, Cambia’s dedicated team of Pharmacy Client Operations Managers are living our mission to make health care easier and lives better. As a member of the Rx Operations and Compliance team, our Pharmacy Client Operations Managers oversees pharmacy operations sales support functions necessary to sales productivity. These include pharmacy sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation of pharmacy benefits, programs and products. Identify areas and processes for improvement which will directly enhance the customer experience and driving those improvements through implementation. Responsible for the productivity, efficiency, and effectiveness of the assigned sales organization. The position reports to the Associate Director,  Pharmacy Client Operations and assists the following teams: Pharmacy Initiatives and Market Solutions, Clinical Client Pharmacy Services, and Sales and Account Management Teams.  The position works closely with all internal stakeholders and cross-functional partners to ensure the appropriate objectives and priorities are enabled within the sales organization supported – all in service of creating a person-focused health care experience.

Are you a seasoned pharmacy tech looking for a new challenge? Do you want to make a meaningful impact on the healthcare industry and improve the lives of patients? Then this role may be the perfect fit. 

What You Bring to Cambia: 

Qualifications:  

• Bachelor’s Degree in Business and/or Marketing or an Associate’s Degree in Business or Marketing

• 4+ years of experience in the pharmacy managed care setting or as a pharmacy technician in a retail, hospital, or other licensed pharmacy setting;  or equivalent combination of education and experience in a related field.

• Certified pharmacy technician preferred.

Skills and Attributes: 

• Demonstrates comprehensive knowledge of healthcare systems, including claims processing (Facets, PACMan), medical terminology, pharmaceutical products, and healthcare coding systems (ICD-10, CPT, HCPS)

• Possesses extensive understanding of health insurance and pharmacy benefits, including operational flows, sales processes, and data requirements, with ability to educate stakeholders effectively

• Exhibits strong leadership capabilities in sales and account management operations, with proven ability to manage cross-functional communications and multiple complex projects simultaneously

• Demonstrates proficiency in MS Office and corporate software, with expertise in data analysis, report preparation, and creating concise communications

• Manages proposal processes effectively, including RFP data management solutions and production of high-quality proposal materials

• Shows excellence in process improvement, innovation, and problem-solving, including developing and implementing effective solutions

• Successfully coordinates client onboarding, program implementation, and product integration while working under pressure and meeting tight deadlines

What You Will Do at Cambia:  

• Works closely with sales management to inspect processes and prioritize improvements while providing first-touch resolution for client issues

• Communicates effectively with external and internal stakeholders regarding benefits, eligibility, and related information

• Coordinates cross-functionally to optimize operations, implement improvements, and manage pharmacy client operations

• Oversees pharmacy client communications, including development, production, and distribution of all correspondence

• Manages implementation of pharmacy products and programs, ensuring quality and timeliness while coordinating with implementation teams

• Leads pharmacy benefit implementation and onboarding processes for new and returning customers

• Conducts quality assurance reviews and monitors group benefits during implementation and renewal phases

#LI-Remote

The expected hiring range for a Pharmacy Client Operations Manager is $68,900 - $93,200 depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 10%.  The current full salary range for this role is $64,000 - $106,000.  

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:  

• Work alongside diverse teams building cutting-edge solutions to transform health care.  
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.  
• Grow your career with a company committed to helping you succeed. 
• Give back to your community by participating in Cambia-supported outreach programs.  
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.  

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.  

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: 

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. 
• Annual employer contribution to a health savings account.  
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. 
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). 
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). 
• Award-winning wellness programs that reward you for participation. 
• Employee Assistance Fund for those in need. 
• Commute and parking benefits. 

Learn more about our benefits. 

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.