California Associate Provider Partner, DentaQuest

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Location: Candidate must be located in the state of California, preference will be given to those located in the Sacramento are

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

The Associate Provider Partner is responsible for providing technical and daily operational support to the Provider Engagement team. The Associate Provider Partner is primarily accountable for the creation and maintenance of key provider documents; managing standard provider communications and issues with internal team members; running applicable provider reports and directories; assisting with validating provider networks and ensuring provider data maintenance. Additionally, the Associate Provider Partner will function as a Provider Engagement team liaison assisting with coordination of meetings, travel, expense management, and tech ticket entries.

How you will contribute: 

• Maintains dashboard and other departmental reports; process and request internal reports.
• Prepare and write provider notification letters/communications.
• Develop and distribute quarterly provider newsletter.
• Create and manage accurate data files for provider mailings, faxes and email lists.
• Design and implement training program enhancements.
• Assists with implementing new software/hardware and creates training documents.
• Manage and facilitate projects.
• Manage and modify contracts and amendments; file and distribute as necessary.
• Develop mailing budget and process for postage and fulfillment.
• Assist with internal audit of all functions within department.
• Maintain list of client contractual requirements.
• Create/maintain Office Reference Manual template.
• Create provider data validation and monitoring.
• Create quick reference guides for all lines of business.
• Create FAQs for all new implementations and changes.
• Assist with coordination of events, committees and sponsorships.
• Represent DentaQuest professionally as needed at DentaQuest sponsored events.
• Maintain Subject Matter Expert knowledge in all areas of role.

What you will bring with you: 

Required Qualifications

• Associate’s Degree.
• Intermediate skill in MS Office (Word, Excel, PowerPoint, Outlook, Visio).
• Outstanding communication and interpersonal skills; able to effectively communicate within all levels of the organization.
• Ability to handle data and information with confidentiality.
• Strong organizational and time management skills.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Ability to manage multiple projects and priorities in a fast-paced, result-driven environment.

Preferred Qualifications

• Bachelor’s degree in Business, Healthcare Administration or related discipline.
• 2 years related experience
• Experience in a Healthcare environment.

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account

• A flexible work environment with a friendly, caring, collaborative and inclusive culture

• Great Place to Work® Certified in Canada and the U.S.

• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range: $56,500 - $76,300

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran