Service Transition Engineer

Job Summary:

As Service Transition Engineer, you will have the opportunity to redefine how the Managed Services industry integrates cloud technologies within the Alternative Investment space. Using innovative tools, such as automation, you will work collaboratively with a team of talented engineers and IT professionals to ensure the successful onboarding, migration, and implementation of the Abacus technology stack for our clients. 

Responsibilities (including, but not limited to the following): 

• Onboarding of new clients to the platform, including but not limited to building and configuring AD/Azure/Hybrid domains, migrating data to SharePoint/OneDrive or a new File Server running DFS 
• Ensure server and client builds are completed according to company checklists and procedures 
• Work with 3rd party vendors to migrate applications 
• Provide afterhours migration and early-stage support for clients recently onboarded. 
• Deploy and manage Microsoft 365 services such as Office 365 and Azure 
• Ability to scope, implement, and support new technology projects/initiatives 
• Closely coordinate with the project management and remote support teams to address escalated issues in a timely fashion 
• Ownership and follow up of pending issues to resolution 

Skills:

• Must be able to work both independently and in project teams 
• Strong time management skills and ability to work under pressure 
• Highly logical thinker and skilled in identifying root cause of problems 
• Strong technical skills in the following areas desired but not all necessary 
• Migration technologies to/from Office 365 
• Microsoft Active Directory:Windows Server, especially DNS & DHCP 
• O365/Onedrive/Sharepoint Administration, including Intune 
• Administration of Azure cloud infrastructure (VDAs, Resource Groups) 
• Amazon Web Services (AWS) 
• Powershell or other scripting languages 
• Must have availability to work nights and some weekends 

Qualifications:

• Minimum 1-3 years’ experience in a system engineering role focused on performing client migrations to Office 365 and the Azure cloud from other cloud or email providers 
• Microsoft Certified (MCSE), Microsoft O365 fundamentals, and Azure fundamentals a plus 
• Relevant experience in managed IT services, financial services, or another regulated industry required
• Preference for candidates located in CST or MST time zones

The Benefits of Working for Abacus: 

• Exposure to diverse array of technologies 
• Part of a team of experienced technicians that aim to deliver exceptional service 
• Competitive compensation 
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO 
• Opportunities to further technical education through online courses 
• Positive, friendly, supportive office environment 
• Workplace perks such as healthy snacks, wellness program, and fun events