Assistant Vice President, District Success

Why we need you

Springboard Collaborative invites talented and passionate candidates to apply for the position of Assistant Vice President, District Success. The AVP of District Success will lead the team of Executive Directors responsible for supporting existing Springboard school and district partners. This role leads the team in driving partner success with SBC programs and services while driving retention and growth in many of the largest school districts.  A successful candidate will lead and enable the team to develop and execute customer success plans, ensure overall satisfaction and retention for Springboard customers, and drive cross-functional alignment to retain and grow existing accounts.  This is a remote position.

Springboard Collaborative closes the literacy gap by closing the gap between home and school. We coach educators and family members to help kids learn to read by 4th grade. Springboard envisions a world in which parents and teachers work together—rather than in isolation—to accelerate student learning. The Assistant Vice President, District Success, supports this goal by leading the executive directors and ensuring district satisfaction that leads to renewals and ensures our amazing programs and services continue to impact children in the district we serve. 

The Assistant Vice President, District Success will supervise the Executive Directors. The Assistant Vice President, District Success will report to the Chief Revenue Officer and work as part of the Partnerships Team. This is a great opportunity to support an entrepreneurial team to maximize the impact of a rapidly growing organization.

You can read more about the requirements, competencies, goals, and responsibilities below. We'd love to have you join us!

This is important

We are an equal-opportunity employer. Diversity is more than a commitment at Springboard Collaborative—it’s at the core of what we do and how we do it. No one can solve a problem better than those who experience it firsthand. That’s why Springboard aspires to hire a diverse team that is representative of the marginalized communities we serve.

We also know that having a diverse workforce makes for a better workplace. Springboard’s hiring process seeks individuals who value diversity of race, gender, sexual orientation, religion, ethnicity, national origin, etc.

Finally, if you’re passionate about an open role, we encourage you to apply— even if you don’t meet 100% of the qualifications listed on the job description!

Here are your priorities in the first year:

• Retain 80% of existing accounts with a minimum of 10% growth and expansion in each. 
• Partner with the District Partnerships team to build 3X new customer pipeline 
• Lead the team in meeting annual targeted enrollment goals
• Deepen relationships with key stakeholders and decision-makers within the largest districts and key accounts. 
• Maintain and increase the overall employee engagement score of the District Success team from the previous year's survey.  

Here are your responsibilities within and beyond the first year:

You lead and enable the team to set strategy to develop and execute customer success plans and account plans to align Springboard programs and services with school and district needs and priorities.

• Own and report on functional team Quarterly Business Reviews to examine and share the team's progress toward goals, challenges to the business, and forecast reporting. 
• Work with department leaders and sales operations teams to develop and oversee the processes for assessing account health, identifying churn risks, and creating playbooks for the District Success team. 
• Develop and implement strategic and tactical improvements to mitigate school and district churn risks. 

You proactively drive cross-functional alignment across District Partnerships, Philanthropy, Products and Services, and Marketing.

• Lead change management to support strategic initiatives to optimize Executive Director productivity and maximize partner satisfaction and success. 
• Model and set expectations for effective collaboration with other departments and functional team leadership to drive the adoption of SBC programs and services, successful implementation, and renewal.
• Work cross-functionally to resolve large district issues and serve as the final stop on escalations.

You ensure the overall satisfaction and retention of Springboard customers.

• Lead the District Success Team in ensuring an excellent partner experience for large districts across all program and service offerings 
• Establish and manage strategic partnerships with large districts. 

You enable Executive Directors to partner with the Product & Services, Sales, and Philanthropy team to retain and grow existing accounts.

• Oversee the strategic management of large school district accounts and engagement with key executive stakeholders.
• Set vision and goals for each large district via the success planning process and tooling.

You build district engagement by partnering with communities. 

• Partner with influencer communities to drive district partner engagement.
• Create customer communities and networks at the executive level. 
• Build customer reference networks

Requirements

What you offer us

Here are the competencies and requirements we expect the right candidate to have: 

• Coaching and mentoring: You can inspire and motivate a high-performing sales team, attract and retain top talent, and create a collaborative, accountable, results-driven culture. You provide timely constructive feedback to encourage continuous improvement and train team members to develop skills, improve performance, and achieve goals.  
• Collaboration: You are viewed as a partner, never a barrier, by team members, the organization, and external partners. You effectively find compromise and negotiate the best solution that focuses on meeting customer needs within organizational capabilities.
• Customer focus: You ensure that your team is optimizing the organization's value to its customers and identify areas to strengthen organizational customer centricity. You prove internal and/or external partners to uncover needs and identify underlying issues.
• Decision-making and judgment: You approach decision-making with structure and logic. You are able to resolve or facilitate the resolution of complex problems quickly and thoroughly. 
• Valuing Diversity, Equity, and Inclusion: You operate with transparency and equity around decisions; creating structures for psychological safety on your team to ensure all are contributing their perspectives, sharing critical feedback, and feel comfortable asking tough questions. 
• Results focus: You set ambitious but reasonable goals that push your team and the organization to high levels of success. You keep meticulous track of the the status of goals, KPIs/OKRs, and drivers to ensure your team works with urgency to reach milestones. 
• Team Leadership: You provide guidance, direction, and support to ensure your team is successful in diving business goals. You serve as a mentor and help reduce/remove barriers which impact your team’s productivity and success. 
• 5 + years of demonstrated leadership ability with experience managing and developing high-performing teams
• 3 + years of experience in customer success, strategy, or delivery roles, preferably within the B2B education sector
• Proven track record of developing and implementing successful customer success strategies.

It would also be nice if you:

• Understand value-based sales strategies and have the ability to implement strategies to positively impact customer retention within education or education tech sales field. 
• Have strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams.

While this description is meant to provide an overview of the goals and responsibilities of the Assistant Vice President, District Success, we are seeking candidates who demonstrate flexibility and can adapt to evolving needs in an entrepreneurial environment.

What we offer you

Compensation
Our compensation values: At Springboard, compensation equity is integral to the way we operate and our commitment to competitiveness, pay equity, performance-based rewards, transparent & equitable career growth, and progressive benefits.

Compensation for this role: Each role at Springboard is placed in a compensation band with 5 levels. Generally, we expect candidates who meet all the hiring criteria to be offered $183,526. This role sits within the Senior Leadership Band.  The actual level of the successful candidate (and corresponding salary) will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, and other factors. You may also be eligible for Springboard's bonus program.

Our process to determine compensation: Springboard does not negotiate the offered salary during the offer conversation. Throughout the interview process, we will evaluate your alignment with the compensable factors listed in the job description. From there, we will determine your starting salary on a level within the job band.

Benefits

At Springboard, we feel it is important to take care of our employees, which is why we offer a competitive benefits package. These benefits include the following:

• The usual stuff - Medical insurance with a cash stipend for those who waive Springboard coverage. Options include PPO and High Deductible/HSA.
• We’ll take care of it - We fully cover your vision & dental insurance premiums, plus your short & long-term disability coverage.
• Securing your future - We match up to 6% of your salary in 403(b) retirement contributions after your first twelve months at Springboard.
• Paid Time Off (PTO) is important - Four weeks (20 days) annually. At Springboard, time off doesn’t need to be earned to be used. Everyone gets access to their time at the start of the calendar year.
• Holidays! - All 11 federal holidays, two extra floating holidays, weekdays between December 25th - January 1st, Election Day, and your birthday!
• Under the weather? - We don’t cap the number of sick days available to employees.
• Paid Leave - Parental Leave (12 weeks after the first 6 months of employment). Marriage Leave (five days). 
• Technology - All employees receive a Springboard laptop and optional monitor. Springboard uses Google Workspace and Asana. 

• We are committed to your development - We provide personal & professional development funding of $2000/year.

• Your wellness is a priority - Our Employee Assistance Program (EAP) provides support for stress/anxiety, finance, law, family, substance abuse, grief, and more. 
• Transparency is key - We ensure regular opportunities to discuss individual and organizational development and our commitment to equity. Consistent and structured real-time feedback is foundational to Springboard’s culture.

Location and travel

Applications are welcome from any location within the United States. This role can be performed remotely but will require 30% travel to participate in team retreats, organization-wide retreats, partnership meetings with stakeholders, etc. Springboard Collaborative’s headquarters office is in Philadelphia, PA.

Springboard requires in-person employees at a Springboard facility or participating in in-person SBC programming or events to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means an individual is at least two weeks past their final dose of a CDC-authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be asked to provide their COVID-19 vaccination status and proof of vaccination, as required.

About Springboard

Since our founding in 2012, we have grown Springboard’s reach from 40 to more than 100,000 students in over 300 Title 1 schools. Amidst rapid growth, Springboard consistently delivers best-in-class results. In schools that often struggle to get 20% of parents to show up for report card conferences, Springboard’s weekly family workshops average 88% attendance. Students average a 3-4-month reading gain during each program cycle, closing the gap to grade-level performance by about half in just five or ten weeks. Springboard’s work has been featured by Forbes, NPR, and the New York Times (twice). Nationally, Springboard Collaborative is the only organization to have cracked the code on equipping marginalized families to teach reading at home. You can learn more by watching our CEO on the main stage of ASU GSV.

Our org chart & mission

Click here to view Springboard’s structure at a glance, and here to browse our incredible staff. You can read more about how we engage teachers and families to accelerate student learning in this op-ed.