Employee Benefits Specialist

Employee Benefits Specialist (Corporate HR)

We wanted a PBM that worked better.  So we took a bold approach... 

When we set out in 2011 as Southern Scripts to reshape pharmacy benefit management, it was because we believed there was a better way.  Throughout our journey, we’ve never been afraid to challenge widely accepted industry practices or to pioneer a better model. We see that the concept of “transparency” is gaining momentum. At Liviniti, we’ve been delivering it for more than a decade.

Liviniti, grew from a commitment to offer an uncomplicated approach to managing pharmacy benefits.  One based on transparency, affordability, quality, service and innovation.  Our name describes the future that we envision - one with infinite possibilities for better living.  

Join a team that is reshaping pharmacy benefit management!  At Liviniti, we give people the runway to do their best work.  We seek people who analyze, challenge and think outside the box – and reward them with an environment and benefits that support their professional and personal goals.

Liviniti is currently seeking an Employee Benefits Specialist to join the HR Team.  The ideal candidate would work in the Natchitoches Corporate office, but remote/work from home candidates will be considered.

Role and Responsibilities

The Employee Benefits Specialist serves as a key resource for all employee benefits-related matters. Reporting directly to the Vice President of Human Resources, this role will oversee benefits administration, compliance, and employee support while forging strong partnerships with third-party administrators (TPA), brokers, and internal stakeholders.

The Employee Benefits Specialist will be the go-to expert on Liviniti’s comprehensive benefits offerings, including medical, dental, vision, life insurance, disability, critical illness, accident policies, and our internally managed prescription benefit plan. This individual will play a crucial role in ensuring smooth open enrollment, maintaining compliance with regulatory requirements, managing invoicing and reconciliation, and providing top-tier service to employees.

As a servant leader, this role requires a compassionate, detail-oriented professional who understands that benefits are not just policies but vital components of employee well-being. The ideal candidate will be patient, empathetic, and proactive in delivering high-quality support, recognizing that benefits-related inquiries will often require repetitive yet crucial guidance.  The Employee Benefits Specialist is expected to perform these and additional duties and responsibilities in a professional and efficient manner, contributing to the overall success Liviniti and our HR Department:

Benefits Administration and Employee Support

• Serve as the primary point of contact for employees regarding benefits inquiries, coverage options, claims issues, and policy clarifications.
• Educate employees on benefit offerings, ensuring clarity on plan details, costs, and enrollment processes.
• Oversee the administration of all health and welfare benefit programs, including medical (ELAP RBP HDHP and ELAP PPO), dental, vision, life insurance, disability, and voluntary benefits.
• Manage the internal prescription drug benefit plan, ensuring seamless operations and employee satisfaction.
• Maintain accurate records of enrollments, changes, terminations, and compliance documentation.

Open Enrollment and Employee Communication

• Lead the annual open enrollment process, including preparation of materials, employee education, and coordination with HR, IT, and external vendors.
• Develop clear and engaging communication strategies to help employees understand their benefits.
• Conduct benefits orientations for new hires and ongoing informational sessions for employees.
• Proactively gather employee feedback to improve benefits offerings and communication.

Compliance, Reporting, and Vendor Management

• Ensure compliance with ERISA, HIPAA, ACA, COBRA, and other applicable federal and state regulations.
• Manage all benefits-related compliance documentation, including Summary Plan Descriptions (SPDs) and Required Notices.
• Administer FMLA, ADA, and other leave programs, ensuring compliance and coordination with payroll.
• Maintain strong relationships with HUB (Broker), EBMS (TPA), and benefits vendors, ensuring efficient problem resolution and service delivery.
• Oversee benefits invoicing, reconciliation, and cost analysis, working closely with finance and accounting teams.
• Provide data-driven reporting and analysis to support benefits decisions and strategic planning.

Process Improvement and HR Team Collaboration

• Continuously seek opportunities for efficiency, automation, and improvement in benefits processes.
• Assist with HR projects, employee engagement initiatives, and cross-functional team efforts as needed.
• Act as a trusted partner to HR leadership, ensuring the seamless execution of benefits-related initiatives.
• Abides by all obligations under HIPAA related to Protected Health Information (PHI).
• If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
• Attends, completes, and demonstrates competency in all required HIPAA Training offered by the company
• Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

What We Have to Offer

Our benefits package is designed to keep our employees happy and healthy – physically, mentally and financially. 

• Servant Culture
• Medical, Dental, Vision insurance
• Disability and Life insurance
• Total Wellbeing Initiatives
• Employee Assistance Program
• Remote work options
• Generous Paid-Time Off
• Annual Reviews and Development Plans
• Retirement Plan with company match immediately 100% vested

Required Skills and Competencies

• ADP Workforce Now HRIS 
• Exceptional Attention to Detail
• Highly Organized
• Excellent Verbal and Written Communication Skills
• Time Management
• Technical Proficiency in Microsoft Office Suite
• Customer Service Orientation
• Confidentiality

Supervisory Responsibility

This position has no supervisory responsibilities.

Position Type and Expected Hours of Work

• This is a full-time, exempt position.
• Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 AM to 5:00 PM CT.  We cover clients from the West to East Coast, work times must be adjusted to cover meetings in all time zones.  Ability to work extended hours, weekends, and holidays under industry demands.  

Travel

Little travel (3% - 5%) is expected for this position.

Required Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 1-3 years of experience in benefits administration, preferably in a self-funded benefits environment.
• Strong knowledge of health and welfare plans, compliance regulations, and benefits best practices.
• Experience working with HRIS and benefits administration systems (ADP, Workday, etc.).
• Exceptional customer service and communication skills, with the ability to explain benefits clearly and patiently.
• Analytical and detail-oriented, with strong problem-solving and organizational abilities.
• Ability to handle sensitive information with discretion and professionalism.

Preferred Education and Experience

• Certified Employee Benefits Specialist (CEBS), Professional in Human Resources (PHR), or SHRM-CP certification.
• Experience with self-funded medical and prescription plans.
• Familiarity with ELAP Reference-Based Pricing (RBP) models.
• Experience working with third-party administrators (TPAs) and benefits brokers.

Liviniti, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Liviniti, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Liviniti, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liviniti, LLC employees to perform their job duties may result in discipline up to and including discharge.  EOE M/F/D/V