Job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Title: NOC Engineer
Location: Office/Remote/Hybrid
Department: Network Operations
Reports To: Network Manager

Job Summary:

The NOC Engineer is responsible for monitoring, maintaining, and supporting not only the organization's network infrastructure but customer managed network infrastructure to ensure uninterrupted operations and optimal performance. The role involves identifying and resolving network issues, performing routine maintenance, and collaborating with various teams to implement network improvements.

Key Responsibilities:

Network Monitoring and Maintenance:
- Monitor network performance and system alerts using NOC tools and dashboards.
- Proactively identify and troubleshoot network issues to minimize downtime.
- Perform routine system checks and maintenance to ensure network health.
Incident Management:
- Respond to and resolve network incidents according to defined SLAs.
- Escalate complex issues to higher-level support as ISPs or vendors as needed.
- Document incidents, root causes, and resolutions in the ticketing system.
System Administration:
- Manage and maintain network devices, including routers, switches, and firewalls.
- Perform firmware updates, patching, and configuration changes.
- Ensure network security by implementing and monitoring appropriate measures.
Collaboration and Communication:
- Work closely with internal teams to address network-related needs and projects.
- Provide regular updates to stakeholders on network performance and incidents.
- Train and assist junior staff in network operations and troubleshooting.
Continuous Improvement:
- Analyze network trends and performance data to recommend improvements.
- Stay updated on the latest technologies and best practices in network operations.
- Participate in disaster recovery and business continuity planning.

Required Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
2+ years of experience in network operations or a similar role.
Strong knowledge of network protocols (TCP/IP, DNS, DHCP, etc.).
Experience with network monitoring tools (e.g., SolarWinds, Nagios, PathSolutions).
Familiarity with networking hardware (Cisco, PaloAlto, Fortinet , etc.).
Understanding of ITIL processes and incident management practices.

Preferred Qualifications:

Relevant certifications such as CCNA, CompTIA Network+, or equivalent.
Good to have knowledge on basic cloud networking (AWS, Azure, Google Cloud).

Key Skills:

Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to work in a fast-paced, 24/7 environment.
Team-oriented with a proactive and customer-focused attitude.

Working Conditions:

24/7 shift-based work environment (may require night and weekend shifts). 03:30 PM IST and 07:30 PM IST monthly rotational shift
On-call responsibilities for critical issues.

What We Offer:

Competitive salary and benefits package.
Professional development and certification opportunities.
A collaborative and innovative work environment.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.