Job description

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As a Senior Inventory Control Analyst, you will oversee all aspects of inventory management across multiple locations within our ERP system. You’ll work closely with our pharmacies to maintain accurate stock levels and ensure compliance with inventory control policies and procedures (P&P). Additionally, you will develop and manage reporting to track key performance indicators (KPIs) and identify opportunities for improvement.

Who are you? Great question. You thrive in a fast-paced environment and excel at managing multiple moving parts. You're passionate about building scalable processes that drive efficiency and enhance the customer experience. With keen attention to detail, you balance flexibility, creativity, and problem-solving to find the best solutions. You’re comfortable making autonomous decisions, weighing cost, quality, and speed to optimize inventory performance. Complex challenges don’t intimidate you—they motivate you.

What You’ll Do:

Collaborate with cross-functional teams to assess and improve existing inventory control processes, developing new procedures as needed.

Support the Supply Chain team by providing essential inventory-on-hand reports for processes such as Demand and Supply Planning.

Oversee daily Sales Order processing to ensure smooth operations.

Manage ERP system maintenance and network-wide inventory exceptions, including negative on-hand balances, past-due goods receipts, and shipping audits.

Provide training and tools to cross-functional teams to enhance inventory control practices.

Assist the pharmacy network with daily inventory challenges and ad hoc requests.

Develop actionable reporting based on inventory exceptions to drive continuous improvement.

Lead the pharmacy cycle count process and generate reports on shrink, accuracy, and variance to identify areas for optimization.

Conduct regular stockroom audits to maintain system accuracy.

Support end-of-month reporting requirements for the Accounting team.

Participate in annual physical inventories at pharmacy and warehouse locations.

What You’ll Bring to the Team:

4+ years of experience in supply chain or operations.

Proficiency in Excel/Google Sheets (intermediate level).

Experience working with ERP systems (NetSuite experience is a plus).

Strong attention to detail and exceptional organizational skills.

Excellent communication skills, with the ability to engage effectively via email, chat, phone, and in person.

Bonus Points:

Experience collaborating with Finance and Accounting teams.

Hands-on experience with physical inventory management.

Background in a pharmacy-related environment.

We've Got You Covered:

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $88,000 to $100,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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