Business Process Manager

WHAT YOU'LL BE WORKING ON

• Serve as the main point of contact between departments (IT, Operations, Finance, Bizdev) to align and improve cross-functional workflows.
• Create process maps, flowcharts, and SOPs to document and improve workflows, identifying inefficiencies and areas for improvement.
• Continuously evaluate and improve processes to increase efficiency, productivity, and alignment with company goals.
• Work with stakeholders to gather and document business and technical requirements for process improvements.
• Lead the integration of new processes and technologies across departments, ensuring smooth transitions and minimal disruptions.
• Analyze data to evaluate process performance, identify trends, and provide improvement insights.
• Work closely with teams to ensure alignment on goals, timelines, and process changes.
• Provide training on new processes and ensure consistent implementation across teams.
• Track key performance indicators (KPIs) to measure process improvements and the success of cross-team collaboration.
• Address and escalate issues when needed to ensure timely resolution and avoid operational disruptions.

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• 2-4 years in business process analysis or similar roles, with experience working with multiple teams.
• Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field; certifications (e.g., Six Sigma, BPM) are a plus.
• Technical Skills:
  • Proficient in process mapping tools (Visio, Miro).
  • Advanced Excel skills (pivot tables, formulas, data analysis).
  • Data analysis (Basic SQL Queries, data aggregation and transformation, data cleaning, summarizing, and visualization).
  • Experience with data visualization tools (Tableau, Power BI).
  • Knowledge of automation tools and basic Python is a plus.
• Strong ability to analyze workflows, spot inefficiencies, and suggest improvements.
• Excellent written and verbal communication; ability to explain complex ideas clearly to different audiences.
• High attention to detail in documenting processes, reporting, and analyzing data.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Fluent in English and Russian
• Familiarity with industry-specific practices (psp, acquiring, payment gateway) is a plus.

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Remote type of work
• 20 days of vacation time; bank holidays; Sick leaves; Additional birthday day off
• Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture