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Client Support Agent - (ZR_20112_JOB)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
See all jobs

Job description

This is a remote position.

Note:
This job post is solely open to Philippine residents.

Job Highlights:
• Monday to Friday
• 9am to 6pm FL Time (with 1 hour unpaid break)

Responsibilities:
• Responsible for onboarding new customers, 
• Assist with policy changes, policy applications, policy renewals, billing, and claims management
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions
• Process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet annual cross-sale and customer referral goals
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers

Requirements
• Familiarity with Salesforce systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Willing to work while the camera is on
• Hardworking – Applicant is devoted to his/her responsibilities and is always working to be better
• Teachable – Applicant enjoys learning new task
• Technology Focus – Applicant has is confident in working with technology via computers, software, phone systems, etc
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Salesforce

Other Skills

  • Customer Service
  • Time Management
  • Presentations
  • Communication
  • Adaptability
  • Multitasking
  • Active Listening
  • Strong Work Ethic
Are you interested?

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