E-commerce Support Specialist

This is a remote position.

Schedule:

• 40 hours per week
  
• Monday-Friday, 9am-6pm EST
  
• With 1 hour break
  

Client Overview

Join a thriving e-commerce powerhouse specializing in UTV (Utility Task Vehicle) parts and accessories. This dynamic company operates across multiple sales channels, including their own Shopify-based website, Amazon, and eBay, reaching a diverse customer base of UTV enthusiasts. As they enter an exciting phase of growth, they’re seeking a talented individual to join their team and contribute to their continued success in the competitive world of online retail.

Job Description

As an E-commerce Support Specialist, you’ll play a crucial role in managing and optimizing our client’s extensive product catalog across multiple platforms. You’ll be at the forefront of their digital presence, ensuring that product listings are accurate, up-to-date, and optimized for maximum visibility and sales. This position offers an exciting opportunity to work with a wide range of UTV parts and accessories, from small components to larger items, giving you a comprehensive understanding of the industry. You’ll collaborate closely with the in-house catalog manager, utilizing cutting-edge inventory management software to maintain seamless operations across all sales channels. If you’re passionate about e-commerce, have a keen eye for detail, and thrive in a fast-paced, growth-oriented environment, this role offers excellent opportunities for professional development and the chance to make a significant impact on a rapidly expanding business.

Responsibilities

• Create and build engaging new product listings across multiple e-commerce platforms, including Shopify, Amazon, and eBay
  
• Manage and update existing product listings to ensure accuracy, relevance, and optimal performance
  
• Conduct regular audits of the product catalog, cleaning out obsolete listings to maintain an efficient and current inventory
  
• Work closely with the in-house catalog manager to ensure consistency and quality across all platforms
  
• Utilize advanced inventory management software (Rhythm/Channel Advisor) to maintain accurate stock levels and streamline operations
  
• Optimize product listings to improve visibility, search rankings, and overall sales performance
  
• Stay up-to-date with e-commerce trends and platform-specific requirements, adapting strategies as needed
  
• Contribute creative ideas for improving the company’s online presence and customer experience
  

Requirements

• Minimum of 3 years of relevant experience in e-commerce support or related fields
  
• Proven proficiency in Microsoft Excel, with the ability to manage and analyze large datasets
  
• Exceptional attention to detail and a commitment to maintaining high standards of accuracy
  
• Excellent written and verbal communication skills in English
  
• Strong ability to work independently and manage time effectively in a remote setting
  
• Demonstrated adaptability and willingness to learn new software systems and e-commerce platforms
  
• Experience with e-commerce platforms such as Shopify, Amazon, and eBay is highly desirable
  
• Familiarity with inventory management software is a plus
  
• Ability to work collaboratively with team members across different time zones
  
• Self-motivated with a passion for e-commerce and a drive to contribute to company growth