Job description

Typical pay range: $21.54 - $29.08 per hour, based on experience.

In addition, this role is eligible to work remotely from an approved state by St. Charles (please refer to the list). If you do not reside in an approved state listed (or do not plan to relocate to an approved listed state) we request you do not apply for this particular position.

Approved states by St. Charles: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, and Wisconsin.

About St. Charles Health System:

St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture.

What We Offer:

Competitive Salary

Comprehensive benefits including Medical, Dental, Vision for you and your immediate family

403b with up to 6% match on Retirement Contributions

Generous Earned Time Off

Growth Opportunities within Healthcare

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Customer Service Specialist

REPORTS TO POSITION: Customer Service Supervisor

DEPARTMENT: Single Billing Office

DATE LAST REVIEWED: August 2024

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Single Billing Office provides many services to our multi-hospital and medical group organization focusing on the patient financial experience along the entire continuum of care. Our goal is to deliver a delightful, transparent and seamless experience to our patients and customers that captures and collects the revenue earned by St. Charles Health System in a quality, efficient and timely manner.

POSITION OVERVIEW: The Customer Service Specialist delivers quality customer service while assisting with departmental duties. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Answers incoming customer service phone calls and walk in inquiries.

Communicates effectively with a wide range of customers, using strong interpersonal/public relation and time management skills.

Enters clear and concise documentation in the patient health information system.

Reviews/works reports and queues.

Conducts financial interviews with patients/responsible parties to determine the ability to pay and determine the payment plan.

Maintains productivity and quality standards.

Supports the vision, mission and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High School diploma or GED

Preferred: Additional high school or college courses up to one year in medical terminology and office practices preferred.

LICENSURE/CERTIFICATION/REGISTRATION

Required: N/A

Preferred: Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Certified Specialist Account and Finance (CSAF), Certified Specialist Payment and Reimbursement (CSPR), Registered Health Information Technician (RHIT), Certified Coding Specialist Physician Based (CCS-P), Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Outpatient Coder (COC), Certified Inpatient Coder (CIC), Certified Professional Coder (CPC), Certified Professional Biller (CPB).

EXPERIENCE

Required: One year experience in data processing, word processing, accounting, or health care clerical work required.

Preferred: N/A

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Schedule Weekly Hours:

Caregiver Type:

Regular

Shift:

Is Exempt Position?

Job Family:

SPECIALIST PATIENT FINANCIAL SERVICES