Customer Service Specialist - SL 00038

Job Title: Customer Service Specialist
Location: Remote (EST Time zone)

Work Schedule: Sunday - Thursday, 3:00 PM to 11:30 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a company dedicated to providing top-notch transportation services. We pride ourselves on our commitment to customer satisfaction, punctuality, and excellence in service.

Position Overview:

The Customer Service Specialist (or Customer Service Representative) role involves providing general customer support, assisting with reservations and inquiries, and handling other general company tasks. This role is crucial in ensuring customer satisfaction and smooth operational processes.

Key Responsibilities:

Customer Support:

• Provide prompt and professional customer support via phone, email, and chat.
• Assist customers with reservations, cancellations, and inquiries.

Issue Resolution:

• Address and resolve customer complaints in a timely manner.
• Escalate complex issues to the appropriate departments when necessary

Documentation:

• Maintain accurate records of customer interactions and transactions.
• Update customer information in the database as required.

Team Collaboration:

• Work closely with other departments to ensure seamless service delivery.
• Communicate effectively with team members to share knowledge and provide support.

Qualifications:

• Strong proficiency in English.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Experience in customer service or a related field is a plus.

Nice-to-Haves:

• Copywriting experience.
• Experience in performance marketing or advertising.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.