Digital Product Owner II

Job Description

Come collaborate with us in creating the digital experience for the most iconic gaming resorts in Las Vegas and around the world! Experienced by millions of guests each year, the Caesars Entertainment Digital Products team cultivates customer experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace, The Flamingo, The Row, Horseshoe, Harrah’s, Paris, Nobu Hotel, and more.

Based in Las Vegas, and reporting to the Vice President of Digital Product & Delivery, this leadership role is responsible for the development and delivery of our Caesars Rewards Mobile App, specifically: 1) providing the digital interface into our guest’s personalized Caesars Rewards loyalty program experience; 2) empowering secure and Profile and Account management; 3) empowering the exploration and booking of reservations across the entire empire; and 4) empowering our Digital Check-In, and Reservation Management capabilities,

This role will define and build a shared understanding of the digital customer experiences outlined above, while achieving our strategic objectives and delivering specific key business results. The Product Owner collaborates with leadership, stakeholders and your team to define and build a shared understanding of: 1) Features/Epics (and associated non-functional requirements); 2) Customer Journey Maps; 3) User Story Maps; 4) User Stories and 5) Wireframes. This leader will be accountable for the successful launch of their digital product capabilities from ideation through implementation, as well as continuous support and optimization through the entire product lifecycle. This leader will also be accountable for implementing modern change management principals, taking lead in bringing stakeholders along from the beginning.

The ideal candidate will have a proven track record and understanding of Agile delivery frameworks (Scrum, Kanban, SAFe, etc.), Lean Product Management and User Experience Design principals; and possess a deep passion for the development of amazing guest-facing experiences. This leader will ensure her/his teams adhere to the consistent application of our shared design and code libraries to ensure efficient and scalable development.

This Product Owner is responsible for collaborating in our Lean Product Management community of practice –including bi-weekly discussions, reading/actively listening to associated books, podcasts, articles, etc.

Duties And Responsibilities

• Customer Empathy: Must possess deep passion and empathy for the customer experience.
• Product Readiness: Is able to define and collaborate to qualify Features/Epics to our standardized definition of “Ready”.
• Product Delivery: Is responsible for the timely delivery of digital experiences across a variety of channels.
• Team Communication: Actively engages with team members to define, prioritize, and collaborate on the various needs of our customers.
• Leadership/Stakeholder Communication: Provides frequent communication to leadership and stakeholders, elevating issues that impact budget, timeline, or strategic vision.
• Product Standards: Executes within the eCommerce digital principles, standards, and practices.
• Product Quality: Responsible for the delivery of a defect-free product to the customer.
  
  

Qualifications

• Minimum of 3 years in a digital product, design, or engineering role, within an agile team
• Certified Scrum Product Owner certification (CSPO®)
• Bachelor’s degree
• Experience working in teams/organizations that bring high quality digital products to market
• Demonstrable portfolio of products and customer journeys in market
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
• Demonstrated ability to adapt to changing business priorities and
• Deep curiosity in emerging digital trends and ability to translate into friction-less customer experiences
• Proactive work ethic
  
  

Additional Relevant Qualifications

• Experience with Adobe Marketing Cloud®, primarily AEM Sites®, Target®, and Analytics® or similar MarTech
• Experience with Atlassian® Application Lifecycle Management tools (Jira®, Confluence®, etc.)
  
  

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.