Lead Digital Product Manager

GENERAL PURPOSE

As a Lead Digital Product Manager, you will assist in creating, developing, and executing Herman Miller Group's digital strategy across multiple digital products in the retail systems environment, including Order Management Systems (OMS), Point of Sale (POS), Warehouse Management Systems (WMS), and Enterprise Resource Planning (ERP).  

ESSENTIAL FUNCTIONS
Acts as the champion of the user’s needs.
Develops and maintains the product backlog and feature roadmap.
Collaborates with product and engineering teams to refine, key product requirements.
Defines product features and requirements and leads the implementation of new digital products and/or digital product updates.
Ensures that all necessary user acceptance, performance, and post-production testing is conducted and documented according to Herman Miller testing guidelines.
Identifies opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye on our competitive landscape.
Leads a team of product managers to cultivate a product-centric ethos in the organization, removing obstacles and enabling teams to operate in an optimized environment.
Manages vendor and stakeholder relationships.
Performs additional responsibilities as requested to achieve business objectives.
Performs work team leader role as necessary, determining and maintaining appropriate staffing levels, employee development, and performance reviews, and maintaining a positive employee relations environment.
Researches and maintains knowledge of emerging technologies and how they may optimize current business practices.
Seeks out, evaluates, and may recommend new technologies and applications toward possible inclusion within the Herman Miller Group digital strategy.
Sets product management best practices.
Performs additional responsibilities as requested to achieve business objectives.
Measures and analyzes the impact of existing processes and capabilities.
  
Additional Essential Functions
Performs additional responsibilities as requested to achieve business objectives.
 
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
Bachelor's Degree in IT or Business, or a related field, or an equivalent combination of education and experience. 
8 years of experience in product or delivery management, preferably within digital.
6-8 years experience in managing backend eCommerce and retail systems, including one or more of the following: ERP, OMS, WMS, POS

 
Skills and Abilities
A passion for and understanding of digital products and marketplaces.
Deep technical expertise in managed products and platforms.
Experience in requirements analysis and definition.
A deep understanding of the contemporary digital ecosystem.
Excellent written and verbal communication skills with the ability to influence decision-making and creative concepts.
A history of delivering consistent results with a high attention to detail.
The ability to use the office automation, communication, software, and tools in the Herman Miller office environment
 
PHYSICAL DEMANDS