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Billing Specialist

extra holidays - fully flexible
Remote: 
Full Remote
Work from: 
Philippines

Sangoma logo
Sangoma Telecommunication Services SME https://www.sangoma.com/
201 - 500 Employees
See all jobs

Job description

We are looking for a Billing Specialist as a key player on the Finance team, ensuring the accuracy of customer invoices to maximize revenues while providing excellent customer service to enhance customer satisfaction.

As part of our billing team, you are vital to providing an exceptional customer experience. You must be extremely detail-oriented, eager to learn new technologies and open to changing processes. You will work within a growing accounting team, creating invoices and running daily reports. We offer an environment of on-the-job cross-training and fun culture perks..

Your Role:

  • Respond to billing inquiries from external customers and internal account/project management teams.
  • Verify invoice compliance with contractual terms and fee schedules
  • Utilize data sources across multiple platforms to produce reports and audit/reconcile inventory
  • Work with cross-functional teams to resolve billing disputes and perform root cause analysis
  • Work service order and incident queues (Adds/Moves/Changes/Disconnects) through a defined workflow process
  • Compare Monthly recurring revenue backlog projections against new customer turn-ups
  • Calculate and apply credits to customer accounts
  • Create prospective invoices for the sales team
  • Take customer payments over the phone
  • Participate in special projects as assigned
  • Perform Month-End Close Procedures


Your Background:

  • Two years of customer service experience
  • Ability to communicate effectively and in a professional manner
  • Advanced knowledge of Excel and pivot tables
  • Strong analytical and problem-solving skills
  • Absolute attention to detail is required
  • Ability to multi-task under limited supervision with tight deadlines
  • Experience working with multiple systems
  • Knowledge of NetSuite is a plus
  • Knowledge of telecom billing is a plus
  • Basic accounting knowledge is a plus
  • A College Degree in a related field, finance, business, or accounting preferred
  • Experience with high-volume invoicing preferred
  • Ability to successfully multi-task in a fast-paced environment
  • Strong written and verbal communication skills
  • Excellent organization skills and attention to detail
  • Proven ability to work with multiple departments
  • Proven ability to investigate and audit information from numerous sources

Required profile

Experience

Industry :
Telecommunication Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

InvoicingAnalyticsBillingBillingAccountingNetsuite

Other Skills

  • Customer Service
  • Analytical Skills
  • Multitasking
  • Microsoft Excel
  • Detail Oriented
  • Problem Solving
  • Communication
Are you interested?

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