At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey — chart your own course. Journey with us!Our culture:   What sets the Group apart is the multicultural environment we create with employees from over 126 countries. We cultivate a workplace where employees feel they can be themselves, are appreciated because of their differences and are empowered to become part of the fabric of the Group. We have been repeatedly recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. For us, it’s a simple three-word phrase: Make good choices. Our employees have a commitment to compliance, doing the right thing and integrity. Our brands:   Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.Our promise:   We deliver the best vacation experiences, responsibly. Every one of our values and actions flows from this promise. To operate the safest ships on the seas. To protect the oceans we sail. To put people and communities first in everything we do. Find out more here - https://www.royalcaribbeangroup.com/bluegreenpromise/Link to the careers page: https://careers.royalcaribbeangroup.com/

Job description

Position Summary

Provide support and enhancements to a wide variety of Software Applications utilised by the International Sales Offices. This position is responsible for supporting key applications, investigating and resolving issues also implementing new functionality

The ideal candidate should have excellent analytical skills, initiative, and excellent communication skills. Candidates must be flexible to work varying hours to support global markets, be willing to travel when necessary and be capable of adapting to an ever-changing environment.

Essential Duties And Responsibilities

Support production applications, write and execute comprehensive Test Scripts and Use Cases
Analyse issues in existing software
Working with technical resources to resolve issues
Provide first and second level support for a wide variety of Software Applications
Train and support new staff members, to ensure that the overall team goes from strength to strength. A true team member
Assist with migrations, standards and administration as needed.
Perform other duties as required, this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Financial Responsibilities

N/A

Qualifications

2 years’ experience of Customer Software support, troubleshooting and system testing
Degree or equivalent experience in area of Computer Science

Knowledge And Skills

Experience of Software support
Use cases
Professionalism in dealings with all touch points within the business.
Software development life cycle
IT Documentation skills to document IT Systems
Testing development life cycle
Attention to detail and dependability
Aptitude for technical concepts
Excellent communication skills – written and verbal
Very logical / good problem solving skills / good analytical skills
Tenacious - sense of urgency to satisfy customer
Affable – Interpersonal skills – empathetic with customers and with peers
Flexible approach and adaptable to change
Strong desire to learn new systems, processes.
Good team player and communicator, flexible in approach, and with a desire to drive forward in I.T.
Experience in working in an International environment beneficial
Flexible working hours and the ability to travel required