Patra is a leading provider of technology-enabled services to the insurance industry. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra’s global team of process executives in geopolitically stable and democratic countries that protect data, allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value. Patra is also a founding member of the InsurConneXtions Alliance, representing leaders across insurance technology, brokerage, wholesale, and specialty insurance, representing over $50 Billion in Insurance premiumsOur Commitment to the Greater Good - Patra is committed to giving back to our military families. We are grateful to the military personnel putting their lives and the well-being of their families at risk by protecting the United States and our interests around the world. The sacrifices the men and women of our Armed Forces and their families make are often met with little reward. With the help of our corporate partners, Patra, and our philanthropic organization, Patra Proud, endeavors to provide support and assistance to the families of these brave men and women. Together we provide resources to help children of military families establish a solid foundation in life by supporting on-base education, from kindergarten through high school. And through a partnership with MSEP (the Military Spouse Employment Partnership), Patra has developed Patra Academy, a program focused on military spouses looking to join or rejoin the workforce.

Job description

About Patra

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Core Duties

About This Job

As part of the Data, Analytics & Reporting team, the Support Analyst will provide support to end users with reports and data extracts. They will assist with basic project management tasks and maintain documentation. The ideal candidate will possess a sound knowledge of support desk management, superior documentation skills and basic knowledge of data analysis.

Core Responsibilities

System Supports:
Monitor nightly data load jobs, resolve or escalate any issues
Monitor email and service ticket queues and provide initial responses
Handle routine requests, escalate to the appropriate team
Provide daily updates to users and follow up with the appropriate parties
Assist Service Desk Lead by preparing ticket reports
Project Management Support:
Gather the latest status and time updates daily
Follow up with appropriate parties
Assist Project Management Lead by preparing project reports
Documentation:
Create detailed documentation with screenshots for standardized processes
Take notes at team meetings, send out summaries to assist leads

Minimum Requirements - Education & Experience

A bachelor’s degree or equivalent in relevant fields such as Information Systems, Computer Science or Statistics
Minimum 3 - 5 years of working experience in MS Office Suite
P&C insurance and consulting experience a plus

Knowledge, Skills And Abilities

Strong documentation skills
Experience in ManageEngine ServiceDesk Plus preferred
Experience in Jira & SQL Server Management Studio a plus
Basic knowledge in Tableau preferred

Equal Employment Opportunity

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

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