Job description

Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for a Professional Services Manager to be part of revolutionizing these industries.

This key leadership role encompasses Service Delivery and Account Management activities for Paradigm customers, as well as cross-functional personnel management of Paradigm Professional Services team members.

What You Will Do:

You will own a set of accounts and manage the delivery of services for those customers. Your goal is customer satisfaction and you will be the point person for any needs or concerns.
You will facilitate and organize Quarterly & Annual strategic reviews and planning sessions for your clients. You will be their internal advocate.
You will manage a growing team of 8-12 cross-functional professional services team members (Project Managers, Consultants, and Developers) and build a team culture that creates team success. You will hire & develop your team members. You will be the catalyst to achieve team and division goals. You will train & direct your team on the use of key delivery technologies like Jira and Sales Force.
You are the face of Paradigm - you will market, generate, and secure new services opportunities. You have a toolbox of resources to help you; including your peers, a CRM, lead generation services, marketing initiatives, and much more!
We believe customers (internal & external) are the key to our success. You are the ultimate customer service champion!
You get to dive in and manage your team capacity, demand planning, time review and approval, as well as financial forecasting.

What you Need to Succeed:

You will have 5+ years of experience in professional services or software organization.
You have 2+ years of experience managing a team and managing customer relationships.
You are proficient with Microsoft products.
You have excellent team planning, project budget, and services engagement management skills.
You have exceptional communication skills: presentation creation/delivery, public speaking, and written.
You have proven ability to create compelling professional services value propositions to existing customers. This includes existing service offerings, as well as positioning new service offerings to expand value to existing customer base.

Ready to Join? Apply online at www.myparadigm.com/careers/

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