CGS (Computer Generated Solutions) is one of the top outsourcing service providers active on the Romanian market since 2002. CGS România deploys its activity in seven different operation centers: in Bucharest, Brașov, Sibiu, Târgu Jiu, Galati, Miercurea Ciuc and Constanta with the help of over 4,000 employees, CGS is currently one of the largest support center-type company in Romania. On a daily basis, our employees interact with customers from Romania, Germany, UK, Spain, Italy, France and other European countries, as well as the US or Canada. The customers of CGS Romania are world-renowned companies, European-level companies or large companies in Romania, many of them ranking in the Forbes Top 500. Client-companies included in the CGS portfolio are active in various business areas, among which IT, telecom, banking or retail. The services provided by CGS Romania focus on customer service, customer care, technical support, client relations, telesales, telemarketing and so forth. We have highly experienced industry teams that can assist with technology strategy, technology investment and alignment, business process optimization, customer and partner acquisition, innovation, and global development models. We provide all these services in 18 languages. CGS Romania is a distinctive brand of the Computer Generated Solutions family which is an American company founded in New York in 1984, active in North America, Europe, Asia and Latin America, with 20 operation centers worldwide. CGS Romania is present on the Romanian market since 2002. CGS is a business applications, enterprise learning and outsourcing services company that supports clients’ most fundamental business activities. Founded in 1984 and headquartered in New York City, CGS employs more than 8,200 professionals across North America, Latin America, Europe and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @cgsinc and https://www.facebook.com/CGSRomania/.

Job description

Short Company Description

Ca angajat CGS Romania vei beneficia de un program de lucru flexibil, in functie de nevoile tale, cat si vei participa la sesiuni de formare si training-uri intensive pentru a iti imbunatati cunostintele si pentru a putea sa iti indeplinesti cu brio atributiile. Te vei alatura unei echipe entuziaste si dinamice ce te va ajuta la dezvoltarea unei cariere de succes, intr-un mediu fun si interactiv, inconjurat de prieteni.

#FriendsWorkingTogether

Requirements

Technical project management experience servicing internal stakeholders or customers, managing multiple projects at once.
Customer service experience in data services or SaaS.
Relational, NoSQL, or Graph database experience.
SQL experience.
Proactive and critical thinker.
Shows bias for action. A result-oriented "doer".
Excellent team player.
Ability to identify significant problems and opportunities for improvement.
Adaptable and able to work effectively in a fast-paced dynamic environment.
Plans, organizes, and schedules work in an efficient, organized manner.
Ability to focus and execute on key priorities.
Proficiency in Excel/Google Sheets.

Responsibilities

Manage and monitor the progress of multiple customer graph database implementation projects concurrently, orchestrating necessary support resources to assist customers with successful implementation and delivery within their deployment timelines.
Serve as the primary point of contact for customers throughout their deployment,

establishing and maintaining strong relationships.

Collaborate with customers to understand their specific requirements, goals, and
expectations for each project.
Conduct comprehensive onboarding sessions with clients
Help customers develop comprehensive project plans, including scope, milestones,
deliverables, and resource allocation.
Coordinate and communicate project timelines, progress, and updates to customers and internal stakeholders.
Facilitate effective communication and collaboration among project team members,

ensuring alignment and clarity of project objectives and tasks.

Conduct regular project status meetings and provide timely updates to stakeholders
Continuously evaluate and improve project management processes and methodologies, identifying areas for optimization and efficiency enhancement.
Route technical issues to Support and manage technical escalations during the

onboarding phase.

Schedule: 23:00 - 08:00 (Monday- Friday)

Required profile