Utility Specialist - PH

Market Utility Specialist

at Evernest

Company Overview

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.

Our goal is to manage 250,000 homes by 2030, and we’re looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.

Position Overview

The Utility Specialist provides utilities to all properties under Evernest property management. This position is critical in ensuring that there is no interruption in our operation, from conducting an initial walk of a property through onboarding a new resident as we march towards 25,000 properties by 2024.

Competencies & Requirements

Outcomes

• 72 hour (or less) activation setup for all properties in the first 90 days.
• During the first 45 days, create a market action plan in the event of an unplanned shutdown (weather, mtce work, etc.) for the market.
• On an ongoing monthly basis, ensure there are no ongoing late fees/extra fees.
• Contact information for all utility companies per market should stay reviewed and updated each month with accurate information.
• Provides needed oversight and proper review on our online accounts each week.
• Through proper communication channels (Market L10) with the Team Leader or entire team, must provide weekly updates of any outages or relevant information that needs to be conveyed to the owner/tenant.
• Create a list of turn on/off requests and these updates are made on a monthly basis to subsequently have information of which properties are associated with what utility company.
  
  
  

Accounting/Appfolio Updates:

• In 120 days, ensure all utility information is updated in the property information section of Appfolio for all properties in a market and implement a process for all new properties onboarded.
• Ensure 100% of all fees to be billed to owners are accurately reported to Property Accounting and executed on a monthly cadence.
• Communicate with PM and record daily transactions with utility companies and assign to the accounting department.
  
  
  

Core Competencies

• Evernest Core Values.
• Strong communication skills.
• Organized.
• Professionally poised.
• Process-oriented.
• Great at following direction.
• Problem solver.
  
  
  

CORE VALUES

To be considered for this position, you must connect deeply with Evernest’s company core values:

• Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.
• Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.
• Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.
• Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.
• Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.
  
  
  

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