Sales Representative - B2B

☎ Community Phone

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships.

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 team members spread across 15 countries and even more time zones. We proudly serve over 22,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role

Join our global, telecommunications team as a Sales Representative and embark on a mission to engage potential business customers, provide exceptional experiences, and close deals that make waves in the telecommunications industry. In this role, you'll primarily interact with prospects over the phone, thoroughly understanding their needs and matching them with our cutting-edge products. Your ultimate goal? Deliver results with a smile 😁.

Your achievements will be measured through a range of metrics, with a special focus on Customer Satisfaction Score (CSAT) and your impact on sales revenue. Together, let's create sales magic 🪄!

• The position begins with two weeks of paid training.
  
  

🚀 You will be a...

• 📞 Customer Engagement Specialist: Handle high volume of calls daily with small businesses, identify prospects' needs, and match them with the right products, leveraging both inbound and outbound interactions.
• 💼 Solution Architect: Customize and deliver solutions based on individual business requirements, using your negotiation skills to finalize deals and drive sales revenue.
• 📊 Sales Pipeline Management: Use HubSpot to track leads, manage follow-ups, and maintain an organized pipeline, ensuring consistent progress towards your sales targets.
• 🤝 Contract Negotiator: Navigate the contract negotiation process, ensuring clarity, and securing the best possible terms for both customer and company.
• 🤗 Team Collaborator: Work closely with multiple internal stakeholders to drive success, collaborate on cross-functional solutions, and provide post-sale support.
  
  

🏆 You are...

• 🏆 Seasoned Professional: You have 4+ years of proven experience in managing the entire sales cycle—qualifying leads, negotiating contracts, and closing deals. You’ve worked with CRM tools (HubSpot, Pipedrive, Salesforce) and understand how to leverage them to boost productivity and success.
• 🗣️ Communication Champ: Your command of both written and spoken English is top-notch, and your active listening skills are equally impressive.
• 🚀 Adaptable Dynamo: Comfortable using new software tools to streamline processes, manage the sales pipeline, and stay organized. Experience with phone systems and CRM software is a plus.
• ⚡ Quick to the Point: You know how to ask the right questions and get to the heart of customer needs quickly. You understand the value of speed when responding to inbound requests and driving sales outcomes.
• 💪 Resilient: Sales can be challenging—you're not deterred by setbacks and are motivated to keep pushing for success. You know how to handle rejection and use it as fuel to hustle harder.
• 🤝 Team Player: Collaboration is in your DNA. You eagerly work alongside other departments to enhance our processes and customer experience.
• 🚀 Self-Starter: You thrive in fast-paced environments and are motivated by measurable results. You manage your time effectively, stay organized, and keep the momentum going without needing constant supervision.
• 💜 Customer-Centric: Above all, you put the customer first in every interaction, tailoring your approach to meet their needs while maintaining a strong drive to upsell and cross-sell. We want what's best for the customer, and so do you!
  
  

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

💸 Compensation

Our compensation for this position includes a base salary of $850.00 USD + uncapped commissions.

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