Job description

What Are We Looking For

MultiplyMii is searching for an Administrative Assistant who will be working with our client based in the US. Our client helps orthodontists live better, more profitable, less stressful lives.

In this role, you will be responsible for helping in administering online courses, inbox management, handling continuing education certifications, maintaining membership data, creating content in WordPress and Canva, and providing technical and customer support.

Beyond your experience, we are also looking for someone who is professional and possesses impeccable English language communication skills in both written and verbal.

This role is 100% work from home.

In This Role, You Will

Inbox Management: Monitor two email inboxes hourly. Flag items for leadership review, respond when possible, and coordinate follow-up with the leadership team.
Membership Data Management: Manage and update CRM data, track event registrations and room bookings, analyze surveys and forms, and identify registration gaps.
Course Administration: Grant course access, troubleshoot technical issues, and ensure a seamless experience for participants.
Continuing Education (CE) Administration: Create and distribute CE certificates using Accredible templates, document course data, and ensure compliance with requirements.
CRM and Email Campaigns: Draft and schedule emails using provided content, maintain CRM tagging for targeted outreach, and manage database integrity.
Content Management: Create blog posts from provided copy in WordPress, select Facebook posts for emails, and design email GIFs using Canva.
Customer Support: Address inquiries and technical issues from members promptly and professionally.
Facebook Group Management: Screen and admit members based on group criteria, and update CRM records accordingly.
Information Verification: Conduct Google searches to verify and update practice addresses in the member database.

About You

Core qualifications:

1-2+ years of relevant remote work experience.
Proficiency in Google Workspace and Canva.
Advanced spreadsheet expertise (e.g., Google Sheets or Excel).
Strong written and spoken English communication skills, including grammar excellence.
Collaborative and independent worker, capable of taking initiative.
Open to feedback, with a growth-oriented mindset.

Advantageous

Familiarity with tools like Calendly, Zapier, Keap, GoHighLevel, or project management platforms (e.g., Asana, Notion, ClickUp).
Basic WordPress navigation experience.
Ability to write or edit blog posts and email copy independently.
Experience using AI tools (e.g., ChatGPT) to optimize workflows and communications.
Proficiency with CRM tools and office software (e.g., Hubspot, Salesforce, Zendesk, Google Suite, MS Suite).
Event coordination experience for gatherings of various sizes.

Technical Requirements (Device)