Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Eaton’s ES AMER MFGSC division is currently seeking a Customer Service Leader - SCM to join the team. This is a remote role. Candidates must reside in the US to considered.

The expected annual salary range for this role is $123750.0 - $181500.0 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

The Customer Service Leader - SCM is responsible for managing the all Order Management teams & Specialists and overseeing the order to invoice process to meet all related E2E goals and objectives - ultimately facilitating the on time and in full execution of $4.6B sales to IC and End customers. (including businesses currently not in CoE scope). In the current business, and with new centralization and consolidation - Identify process simplification/standardization & optimization. The incumbent ensures and further develops and deploys the right service level to our Intercompanies in line with the company goals, and manages all export customers. Ensures that our customer shipping, packing, invoicing and related documentation requirements are continually met, understood and visible in the SCM centralized organization and related ERP system. Pro-active leading and guiding teams with CI activities. Develop a talent pool within the team and lead by example with an honest and transparent leadership style.

Job Responsibilities

Partner with SLS, Customers, PLMs to utilize historical data to better forecast the win rate for project bids utilizing the systems available (Bidman)

Insource, centralize, and optimize SCM Order Management roles to CoE locations

Ensure employees have the critical training to perform jobs and integrate new team members;

Coaching, training and developing the Export Order management team in the region

Generating KPIs related to CSR performance metrics, areas for improvement and allocation of resources in alignment with senior leaders in SCM

Managing performance within the team along with annual appraisal for all team members in Talent Hub and ensure 1/1 and team meetings

Developing processes and procedures to ensure consistent sales support and customer satisfaction with a positive CI approach

Coordinating any quality issues with customers in alignment with the Quality Team and DC Ops team and ensure new deliveries to customers if needed

Order to invoice processes for customers

Order Management: ensure that all orders in our SC ERP SAP system visible either via EDI/Order Center or manually. Increase the level of EDI/Order centre orders yearly.

Ensure cross-functional cooperation, communication with key stakeholders and peers in the organization - CSO, Customer Care, Material Planning, Plants, Finance, Warehouse OPS, Logistics and project teams

Handling escalations in alignment with CSO's, SAP allocations & Senior Management

Driving on-time-delivery performance in line with customer and company goals

Managing and responding to all requested customer order book changes (managing escalations / expectations to meet our goals)

Be proactive in communicating order changes or delays to Sales / Customers

Be part of several customer improvement projects and drive the success within your team

Self-motivated and engaged on internal productivity to reduce waste in processes and automate where possible

Be open minded for the new world of Digitalization and drive new ideas into the team based on market benchmark

Auto req ID

437942BR

Minimum Education Required

Bachelors

Job_Category

Customer Service

Qualifications

Additional Qualifications/Responsibilities

Required (Basic) Qualifications

Bachelor’s degree from an accredited institution

Minimum 7 years’ leadership experience in Customer Service and/or Supply Chain

SAP ERP software experience

Must be legally authorized to work in the United States without company sponsorship now or in the future.

Preferred Qualifications

Experience with Business Warehouse and Daylight reporting

Skills

Position Criteria:

Up to 10% travel

Strong negotiation skills

High level of accuracy and attention to detail

Strong motivation and mentoring skills

Ability to communicate effectively and at all levels

Strong focus on continuous improvement / process improvement

Presenting and influential skills

City*

Moon Township

State*

Pennsylvania

Job Code

Manufacturing Manufacturing

Affiliate Sponsor

Eaton

Required profile